Salesforce.com, Inc Small Business Essentials, Account Executive in Toronto, Canada
Job DetailsSmall Business Essentials, Account Executive
Location: Toronto, CanadaOur headcount demand is always changing as we grow; some of the locations listed here may or may have an immediate opening at the time of your application.At Salesforce, we understand the challenges facing small businesses. That’s why we are so passionate about helping small businesses succeed. The Salesforce Small Business Account Manager will ensure our customers have an exceptional experience that reflects our level of commitment to making them successful. In this role, you will leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. You’ll interact with customers and suggest the best solutions to meet their needs. As a trusted advisor and strategic consultant for our customers, our account managers are very important to our success. You’ll provide an exceptional customer experience by understanding business needs, identifying solutions to meet those needs, and preparing pricing proposals. This is a fast-paced, performance-based environment where customer interactions may be monitored, recorded and assessed.Responsibilities include:
Field inbound inquiries from customers via telephone, chat, text, cases, and email.
record customer interactions in CRM software
help customers learn and be a proactive source of information, value, and insights.
understand customers business objectives and build trust and rapport
help customers interpret and make sense of our product offerings and make sure they have the right capabilities to add value to their business
prepare pricing proposals
assist customers with billing questions
submit content to customer-facing knowledge base
Conceptual thinking, curiosity
ability to thrive in a fast paced and changing environment
ability to quickly learn and retain information on products
effective multitasking and time management
effective communication, verbally and in writing
adept at working with ambiguity
drive for results, demonstrates high degree of drive and determination;
adaptive and flexible to changing technologies, process and environments
flexibility to support multiple customer service channels
must be able to work any schedule between 6:00 am - to 9:00pm central time and a five day work week. This may include weekends, holidays, and additional work during other high volume times of the year.
Education & Experience
Undergraduate degree or equivalent work experience preferred
2+ years sales experience
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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