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Salesforce.com, Inc Small Business Essentials, Account Executive in Toronto, Canada

Job CategorySales

Job DetailsSmall Business Essentials, Account Executive

Location: Toronto, CanadaOur headcount demand is always changing as we grow; some of the locations listed here may or may have an immediate opening at the time of your application.At Salesforce, we understand the challenges facing small businesses. That’s why we are so passionate about helping small businesses succeed. The Salesforce Small Business Account Manager will ensure our customers have an exceptional experience that reflects our level of commitment to making them successful. In this role, you will leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. You’ll interact with customers and suggest the best solutions to meet their needs. As a trusted advisor and strategic consultant for our customers, our account managers are very important to our success. You’ll provide an exceptional customer experience by understanding business needs, identifying solutions to meet those needs, and preparing pricing proposals. This is a fast-paced, performance-based environment where customer interactions may be monitored, recorded and assessed.Responsibilities include:

  • Field inbound inquiries from customers via telephone, chat, text, cases, and email.

  • record customer interactions in CRM software

  • help customers learn and be a proactive source of information, value, and insights.

  • understand customers business objectives and build trust and rapport

  • help customers interpret and make sense of our product offerings and make sure they have the right capabilities to add value to their business

  • prepare pricing proposals

  • assist customers with billing questions

  • submit content to customer-facing knowledge base

Qualifications:

  • Conceptual thinking, curiosity

  • ability to thrive in a fast paced and changing environment

  • ability to quickly learn and retain information on products

  • effective multitasking and time management

  • effective communication, verbally and in writing

  • adept at working with ambiguity

  • drive for results, demonstrates high degree of drive and determination;

  • adaptive and flexible to changing technologies, process and environments

  • flexibility to support multiple customer service channels

  • must be able to work any schedule between 6:00 am - to 9:00pm central time and a five day work week. This may include weekends, holidays, and additional work during other high volume times of the year.

Education & Experience

  • Undergraduate degree or equivalent work experience preferred

  • 2+ years sales experience

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

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