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Salesforce.com, Inc Principal Success Manager in Toronto, Canada

Job CategoryMulesoft - Customer Success Group

Job DetailsJob Description

Are you as passionate about maximizing impact as you are about providing an exceptional experience for every customer?

MuleSoft thrives off the success of our customers, and we're looking for a strategic, growth-focused, and results-driven Principal Success Manager to engage, retain, and enable MuleSoft’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across MuleSoft to accelerate the adoption and expansion of MuleSoft Anypoint Platform.

As a Principal Success Manager, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of MuleSoft customers, and through your partnership, customers will derive maximum value from their investments using MuleSoft’s methodologies, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

What you’ll achieve:

3 months:

  • Master MuleSoft’s messaging and delivery blueprint

  • Learn the region and team

  • Become familiar with MuleSoft solutions, positioning, competition and product suite

  • Begin to meet and engage your portfolio of customers and become fluent in their history, their business outcomes, and their goals

  • Develop working partnerships with the MuleSoft account team supporting your customers

12 months:

  • Own the engagement, retention, and growth of your customers

  • Begin building business--identify opportunities, drive business outcomes, ensure customers are successful with MuleSoft blueprint, etc.

  • Build and foster relationships with senior executives in business and IT

  • Obtain MuleSoft messaging certification

  • Take one or more MuleSoft solution classes

  • Evangelize MuleSoft customer success stories and customer success systems and processes

What you’ll need to be successful:

  • History of success as a consultant, pre-sales, technical account management, or equivalent

  • Proven track record of achieving targets and goals, preferably in a sales setting

  • Track record of managing large, complex projects and/or programs

  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

  • Has handled difficult customers or situations and can demonstrate resolutions

  • Strong proven work ethic (this is not a 9-5 job)

  • Willingness to tackle things on your own

  • Must work within a team environment with sales and services peers

  • Ability to navigate data and people to find answers

  • Ability to travel 30% time

About MuleSoft, a Salesforce companyOur mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

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Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

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