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Salesforce.com, Inc Physical Security Technology Senior Administrator in Toronto, Canada

Job CategoryFinance and Operations

Job Details

The Security Standards and Technology team resides within the Salesforce Global Corporate Security and Safety Department and helps maintain the physical security systems that protect the company’s people, brand, facilities, and assets. To accomplish this mission we are seeking an experienced Physical Security Technology Senior Administrator based at our San Francisco headquarters. This role will be responsible for monitoring and maintaining our existing physical security systems platform globally while documenting system issues and new systems procedures.

Qualified candidates must be able to interact positively with stakeholders across the full spectrum of business unit owners and demonstrate ownership of deliverables. Ability to build and maintain rapport, understand and adapt to nuances of different internal customers, and adapt rapidly to shifting priorities is critical.

The Physical Security Technology Senior Administrator will be tasked with supporting the management of the company’s physical security systems including but not limited to;

  • System Management

  • Executing a documented performance and maintenance program for the company’s physical security devices globally

  • Maintaining and monitoring of corporate security infrastructure (servers, storage, applications, network)

  • Ensuring uptime requirements are met by networked security infrastructure

  • Working quickly to address and remedy unanticipated faults within the Security Technology portfolio and ensure minimal system downtime

  • Minimizing downtime by leading the incident management process using internal case tracking system; providing clear communication to internal and external customers.

  • Proactively preparing for planned outages and ensuring adequate coverage during those times

  • Reaching out to appropriate security integrators to schedule on site service tickets for failed and problematic devices and driving those repairs to completion.

  • Serving as a subject matter expert on our current security device technology and being able to respond to system related issues quickly and with minimal supervision

  • Creating and maintaining internal documentation such as dashboards and system reports to measure current system health in real time.

Required Skills/Experience:

  • Lenel Certified Professional (LCP)

  • 5 or more years experience administering PACS systems, at least 3 years of which are administering Lenel.

  • At least 3 years experience maintaining and troubleshooting physical access control systems with integrated video surveillance solutions.

  • 2 or more years of professional or advanced Milestone VMS certification and administration.

  • Proven track record of advancement and success in previous roles.

  • Willingness to work outside normal business hours as needed.

  • Excellent oral and written communication skills.

Key Competencies and Knowledge:

  • Ability to work collaboratively across various teams with competing priorities to reach a desired outcome

  • Expertise in access control systems

  • Familiarity with 3rd party systems integrations to the Lenel system

  • Familiarity with Lenel DataConduIT and OpenAccess API

  • Familiarity with SQL Management Studio

  • Ability to multitask while balancing shifting priorities

  • Support of 3rd party vendor relationships globally

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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