Salesforce.com, Inc Manager, Renewals - Salesforce.org in Toronto, Canada

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits and educators so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We’re here to help; visit us at Salesforce.org.

Job CategorySalesforce.org - Customer Success Group

Job Details

Job TItle: Manager, Renewals

Location: San Francisco/Toronto

About Salesforce.org:

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits and educators so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good.

We're looking for exceptional candidates to join the renewals team within Salesforce.org. If you possess intellectual curiosity, great problem solving skills, high attention to detail, and an unwavering belief that the right technology can solve the world's biggest problems (no really, we mean it!) then you are the ideal candidate for the job.

Manager, Renewals: Job Description:

We are looking for a talented, self-­directed, detail-oriented individual to help lead our renewals team. This is an amazing opportunity to have impact with thousands of nonprofits and higher education groups, while working on the best platform for building change­ related business applications. The team is one where self­-directed individuals thrive, and one where your vision for increasing the impact of the social change sector can be realized.

This manager role will lead a subset group of renewal managers, supporting our small to medium size organizations. The Manager of Renewals will partner with sales, operations, customer success and support to execute our strategy. This person is responsible for removing all obstacles so his/her team can effectively conduct account reviews, risk assessment and due diligence, develop a win-win renewal strategy, ownership and maintenance of renewal opportunities and forecast, negotiation, engage internal resources and close renewals prior to expiration.

Responsibilities:

  • Manage a team responsible for managing portfolio of high volume accounts while achieving revenue retention - including work distribution, weekly 1 on 1’s, interviewing, and performance reviews.

  • Work with team to close renewals, customer touch points, and customer adoption metrics

  • Lead and build a strong team on delivering success to every Salesforce.org customer

  • Deliver best practices in client management and technical knowledge to ensure maximum retention and growth potential

  • Ensure any issues are resolved quickly, leveraging resources from across multiple departments as needed

  • Hire world class talent and manage performance to ensure career growth opportunities

  • Onboarding, mentoring, and coaching.

  • Strategic planning for efficient processes and procedures

  • Provide proactive executive communication on issue escalations, challenges, and progress

  • Provide executive management with complete visibility to renewals and solicit executive involvement as required.

  • Communicate risk clearly and take the lead in developing resolution strategies

Required Skills

  • BA/BS degree or equivalent work experience required

  • 8+ years demonstrated success in a Renewals or Account Management capacity with a strong focus on negotiating services contracts

  • Proven success managing teams

  • Demonstrable experience of team leading or managing a team covering a large portfolio of accounts, achieving high renewal rates with measurable revenue expansion

  • Success in consistently delivering renewal numbers, producing accurate forecasts, while maintaining a focus on success and growth

  • Excellent ability to communicate, present and negotiate with executives

  • Experience in technology, preferably CRM or SaaS

  • Ability to work independently and to identify areas of process improvement and efficiency

  • Excellent customer management skills; including sales, account management, and customer service

  • Strong ability to negotiate, discuss value and understand client needs

  • Excellent executive presence and communication skills

  • Proactive approach with strong attention to detail and organization

  • Team player with a track record of building positive relationships with peers and others within a company

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!