Salesforce.com, Inc Integration & API Support Engineer, MuleSoft in Tokyo, Japan
Job CategoryProducts and Technology
Job DetailsJob Details
MuleSoft’s Customer Support team is looking for an extremely talented contributor with a passion for researching complex technologies and a track record of high customer satisfaction to help our team drive customer success with MuleSoft products. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers. This role will be located in our Sydney, MuleSoft office.
As an Integration and API Support Engineer, you’ll find yourself researching new technologies every day, including Web Services, HTTP, JMS, JEE application servers and many types of Enterprise Software. This role will give you an opportunity to build expertise and fast track your career towards customer-facing technical roles, and your successes will have impact across the company.
What you’ll achieve:
Hit the ground running, mastering the main Anypoint products and the support process and tools
Become familiar with the differing Web Services, HTTP, JMS, JEE application servers, and many types of Enterprise Software
Quickly isolate the root cause of an issue when it arises and provide a practical solution
Ability to explain technical issues to a variety of audiences, including enterprise clients and experienced software developers/architects
Collaborate with experts in other fields, such as Engineering, Consulting, and Sales
Expand your Anypoint products knowledge while addressing customer inquiries and triaging issues
Full member of our support team, capable in handling inquiries and problems of all MuleSoft Anypoint products, delivering outstanding service for MuleSoft customers
Improve internal processes and increase efficiency, and are eager to elevate the team and company’s performance
What you’ll need to be successful:
Bachelor’s degree in CS or equivalent industry experience
Bilingual fluency in Japanese and English (written and spoken) is required
Experience in Java development and concepts, including debugging against Java APIs, providing technical solutions, examining thread dumps and threading issues, and hosting services using JEE and/or JSE framework
Experience with JEE Application Servers and Containers (administration, deployment, and/or development in Tomcat, JBoss, WebSphere, Spring, etc.)
Deep knowledge of Internet technologies and protocols such as HTTP and FTP
Experience with SOAP, REST, Webservices, Tomcat, XML, JMS, WS*, and SOA/Integration technologies
Integration product support is preferred. Other integration vendors include IBM, BEA, Oracle, Tibco, etc. Knowledge of Open Source business and/or past contributions to open source projects is also favorable
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!