Salesforce.com, Inc Technical Consultant - Salesforce DMP in Sydney, Australia
Job CategoryCustomer Success Group
This is an individual contributor role reporting into the Director, Customer Success. The Solution Architect is a hybrid business and technical consultant that is responsible for the solutions design and successful deployment of the Salesforce DMP software. The successful candidate will manage technical engagement throughout the software deployment process and provide ongoing technical consulting. By leveraging standard deployment processes, properly documenting and communicating the solutions design, and working closely with the client and wider DMP CSG team, the SA will ensure project success with reduced cycle times and proper configuration of the software based on the client’s business requirements. The Solution Architect works with clients, external partners, and colleagues across Salesforce DMP.
Collaboration with functional and area leaders within the T&P and DMP CSG departments and across the company is a key to success. The Solution Architect will have deep relationships and access to peers in Product and Engineering, while working closely with the DMP CSG team members through client engagements.
The scope of responsibilities fall in four areas, each of which is described below.
Solutions design: Leverages best practices templates, documents & presentations to maximize efficiency & consistency especially within technical solution design & data flow diagrams. Reflects client's business strategy in technical implementation & solution design documents for each implementation including data flow diagrams that capture visuals & text explaining data sources in, data transformations & data exports/outputs. Summarizes business implications & recommendations of technical design discussions & troubleshooting for technical client contacts in writing & verbally. Considers the impact of his/her solution design on Salesforce DMP's processing costs & efficiency and gathers internal consensus before presenting final designs
Configuration: Sets up DMP instance based on agreed design, establishes data flows from/to different systems; configures features as described in statement of work
Technical consulting: Acts as a single point of contact for all technical questions on the account. Responds to technical implementation/deployment & solution design questions quickly, effectively, confidently & honestly by thinking on his/her feet. Uses ability to assess the risks and rewards throughout that process. Escalates questions he/she can't answer quickly & efficiently to resolve open issues
Documentation: Develop (or guide development of) documentation that can be used effectively by CSG (including Support teams), deployment partners, agencies and clients during deployment and ongoing operation of the Salesforce DMP platform. Ensure existing documentation remains current, broadly applicable and accessible to appropriate audiences. Develops technical consulting practice by continuously improving assets that are leveraged by wider SA teams
Integration management: Leverages existing partnerships to deliver on client-specific solution design. Has a deep understanding of the partner ecosystem and integration partners and provides specific recommendations on how to deploy Salesforce DMP in relation to systems of record & systems of engagement and technical expertise on ingesting external data sources and enabling activation partners
Success in role requires that the Solution Architect:
Translates complex technical implementation/deployment topics & details into business-friendly language for technical & non-technical members or internal & external teams
Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
Prioritizes tasks & time wisely, making tradeoff decisions to drive most efficient use of time & resources
Builds trust-based relationships with line staff across the organization
Is able to travel 50% of the time
6+ years professional experience including 2+ years in a technical position in relevant industry (consulting, technology company and/or agency) required
Experience with digital advertising technology implementation technology and operations including tracking pixels, tags, server-to-server integrations, mobile app SDKs, API integrations
Systems integration experience designing data flows and procedures to ingest, process and export data across multiple systems preferably in a cloud-based environment
Experience as Solution Architect, Professional Services (Implementation) Specialty, Software Solution Engineer, Systems Engineer a plus
Bachelor degree in engineering required, advanced degree a plus
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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