Salesforce.com, Inc Technical Architect - B2B Commerce (Cloudcraze) in Sydney, Australia
Job CategoryCustomer Success Group
Are you ready to make a difference at a high-growth, global company, recognized as a “Visionary” in Gartner’s 2017 Magic Quadrant for Digital Commerce. CloudCraze is the only SaaS based commerce product on the market, built natively in the Salesforce platform. With a core focus in the B2B space, CloudCraze is customer-focused, allowing our clients the ability to provide a tailored experience in order better connect and drive on-going relationships with their customers in ways that are commonly only experienced in B2C environments.
To be based out of our Sydney office, the Technical Consultant will work closely with the local and remote Professional Services team as well as the local account and sales team members to deliver technical advisory services to CloudCraze Clients and System Integrators. Qualified individuals should have 5+ years of experience in development and/or architecting solutions and coding within the Salesforce platform (APEX) or technical experience architecting and programming within other ecommerce platforms (JAVA, .NET, etc.) as well as eager to work and a highly evolving and fast-paced environment.
Maintain expertise in Salesforce/APEX development and CloudCraze technical product knowledge.
Provide technical consulting and advisory services in the field. Services include technical workshops, design/code reviews, creating architecture designs, delivering training, short term development work, product extension/integration, solution optimization and ad-hoc technical inquiries from implementation teams.
Help customers realize the value of the CloudCraze platform as well as maximize use of native capabilities during implementation and releases.
Provide ecommerce best practices guidance to customers, partners, and internal CloudCraze personnel.
Help create implementation best practices to guide implementation teams.
Support local Sales and Customer Success team members with new license or expansion opportunities for estimations, extensions, or advanced technical questions.
Contribute to internal documentation (WIKI), author articles/white papers.
Strong communication and presentation skills with technical and business audiences
Approximately 30% travel.
Passionate about providing success services to help customers identify, create, and deploy business technology solutions.
Eager to engage with a fast paced and growing company with a focus on high performance.
3+ years professional experience in consulting or software development.
3+ years experience participating in application development (Java, .Net, APEX)
3+ years working knowledge of working in ecommerce management, support, or delivery.
Aptitude to learn the technical aspects of the CloudCraze platform.
B.S. in Computer Science or similar field of study relevant to the role.
3-5+ years delivering Salesforce technical solutions.
3-5+ years delivering ecommerce solutions (e.g. custom, hybris, IBM, ATG, Magento) in an Architect or Developer type role.
Relevant current knowledge of hardware and operating systems, HTML, web (back end) development, environments, relational databases, data warehouses, middleware, front end development, performance.
Salesforce certifications in Administration and Development.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!