Salesforce.com, Inc Senior Communications Manager, Critical Incident Center in Sydney, Australia
Job CategoryCustomer Success Group
The Senior Communications Manager, Critical Incident Center, is a key leadership role responsible for writing real-time executive-level communications for Salesforce executives at the CEO level. These communications provide updates to global executives about the status of new and ongoing critical incidents impacting our customers.
Secondary responsibilities include managing and executing diverse writing projects such as process and best-practice documentation, slide deck presentations, internal newsletters, internal team communications, as well as reviewing and editing content written by colleagues around the globe.
This is a full-time position and will likely require occasional on-call work during nights, weekends, and holidays for critical customer situations.
6-8+ years of experience in producing executive-level and technical communications regarding complex applications, operating systems, hardware, software, and processes.
A strong mix of technical knowledge and aptitude, technical writing skills, and the ability to deliver communications and documentation in the format best suited for diverse audiences.
Exemplary communication skills with excellent attention to detail and a strong commitment to quality.
Prior experience in a marketing communications role and/or an internal employee communications role.
Strong editorial skills and ability to provide writing training/coaching to others.
Working knowledge of networks, servers, storage systems, and other data center hardware.
Able to learn new technologies quickly and process/translate technical information into clear, user-friendly communications for internal audiences.
Ability to obtain information from multiple subject-matter experts who have many demands on their time during a critical incident.
Strong sense of situational urgency and execution skills.
Comfortable working in a fast-paced environment, in sometimes high-pressure or stressful situations.
Strong project/program management skills.
Strong dedication to customer success.
Outstanding people skills and a strong team player.
Bachelor's degree in a technical or communications field, or relevant work experience.
Experience documenting cloud infrastructure, or enterprise-class client/service software.
Experience in an incident communications or incident management role.
Experience creating customer-facing communications.
Track record of improving existing styles and processes.
Strong formatting, layout, and visual design skills.
Experience creating corporate slide decks and adhering to corporate brand guidelines.
Ability to work with CRM tools; ability to create and execute reports/dashboards.
Experience in working as part of a collaborative global team.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.