Salesforce.com, Inc Senior Business Consultant | Marketing Cloud | Sydney in Sydney, Australia

Job CategorySales

Job Details

Are you someone who…

  • Likes to challenge the status quo to better the way things are done?

  • Gets excited by helping Companies change the way they interact with their customers?

  • Is motivated by being a part of a team that acts ‘start up’ but are part of a global corporation?

  • Lives and breathes all things digital?

If so… read on…

The Marketing Cloud: About Us

At the Salesforce Marketing Cloud, we believe customer-centric marketing is the foundation of business excellence. We challenge the status quo to ensure brands are present in the moments that matter to their customers. We deliver simple to use, flexible, reliable and user-friendly business tools that enable companies to take their customers on a 1:1 journey with their brand at scale. We power the customer journey for brands via our secure, 100% cloud based technology across Email, Mobile, Social, Ads plus the Web and have helped transformed businesses, driving them to exceptional growth via the delivery of key business objectives.

The State Of Play & The Team

As reams of digital data make it possible to know customers (& stakeholders) better than ever before, the Chief Marketing Officer is leading the way when it comes to leveraging data to better serve customers (and stakeholders) and bolster the bottom line. CMOs are increasing their influence as they assist organizations to drive a paradigm shift towards customer centricity and with even more sway than ever, they are also forging stronger partnerships with their technology counterparts as marketing becomes the biggest investor in technology after IT.

The Salesforce Business Consulting practice has the specific remit to implicitly understand the ever evolving Marketing landscape in order to uncover the CMO's needs and drive change in their business. This team have a track record of being excellent problem solvers and storytellers, helping to incubate the passion for sophisticated interactive solutions. They drive excellence in customer relationships and navigate Companies to evolve as cloud-based software continues to transform the business landscape

The Business Consultant team as a part of a larger Solutions Engineering team sits at the intersection of Sales, Marketing, Services and Product. This unique perspective provides the opportunity for the Business Consultant to interact with the entire customer lifecycle. We answer the question:

“Why/how should your business evolve to remain relevant and survive in an increasingly changing world of communications”

If you enjoy a fast-paced environment full of interesting challenges and opportunities to create compelling solutions in the field of digital marketing then the Marketing Cloud Business Consulting team is for you.

Responsibilities

A Business Consultant at Salesforce plays a pivotal role in developing innovative digital marketing strategies within key strategic accounts. This role collaborates with internal team members and C-level client contacts to drive consensus on strategy process development and execution. This person must assume the role of trusted advisor for driving innovative strategies forward while also improving business performance.

The Business Consultant focuses primarily in these three areas:

Business Problem Solving: Take ambiguous and complex business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend actionable next steps.

Innovation Management: Bring rigor to a client’s decision making process by performing detailed cost/benefit analysis, presenting and evaluating solution options, and driving consensus among key stakeholders. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.

Solution Planning: Define scope and plan new solutions for clients. This includes determining how to measure business results modeling current/future business processes, gather business requirements and identifying the organizational changes required to successfully realize the benefits of the solution.

Minimum Requirements

  • 5+ years of Internet, marketing and/or consulting experience with at least 3 years focused exclusively on the digital space.

  • Ability to understand, communicate and manage across the entire project lifecycle

  • Broad knowledge of technology trends and relevance to clients businesses

  • Proven experience leading strategy and digital roadmap projects in a complex business and marketing environment

  • Excellent communication and presentation skills; dynamic (persuasive) in presenting ideas to clients and prospective clients from VP to C-level

  • Fluent in English.

Preferred Requirements

  • Ability to develop data-driven business value cases to support recommendations and inform prioritisation

  • Strong understanding of user research, user-centered design principles and online consumer behaviour

  • New business opportunity identification

Your Impact

The Salesforce Marketing Cloud Business Consultant plays a critical role in supporting our growing consultant and sales team and has direct impact on winning strategic new business by providing innovative creative solutions to complex problems through the use of their unique skill set to analyze, structure, negotiate and close, long-term contracts with clients and partners. The Business Consultant works with both new prospects as part of the business development process as well as existing customers to help expand, strengthen and grow relationships.

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!