Salesforce.com, Inc Customer Success Manager, MuleSoft, ANZ in Sydney, Australia
Job CategoryCustomer Success Group
Are you as passionate about maximizing impact as you are about providing an exceptional experience for every customer?
MuleSoft thrives off the success of our customers, and we're looking for strategic, growth-focused, and results-driven Success Managers to engage, retain, and enable MuleSoft’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across MuleSoft to accelerate the adoption and expansion of MuleSoft Anypoint Platform.
As a Success Manager, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of MuleSoft customers, and through your partnership, customers will derive maximum value from their investments using MuleSoft’s methodologies, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.
What you’ll achieve:
Master MuleSoft’s messaging and delivery blueprint
Learn the region and team
Become familiar with MuleSoft solutions, positioning, competition and product suite
Begin to meet and engage your portfolio of customers and become fluent in their history, their business outcomes, and their goals
Develop working partnerships with the MuleSoft account team supporting your customers
Own the engagement, retention, and growth of your customers
Begin building business--identify opportunities, drive business outcomes, ensure customers are successful with MuleSoft blueprint, etc.
Build and foster relationships with senior executives in business and IT
Obtain MuleSoft messaging certification
Take one or more MuleSoft solution classes
Evangelize MuleSoft customer success stories and customer success systems and processes
What you’ll need to be successful:
History of success as a consultant, pre-sales, technical account management, or equivalent
Proven track record of achieving targets and goals, preferably in a sales setting
Track record of managing large, complex projects and/or programs
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Has handled difficult customers or situations and can demonstrate resolutions
Strong proven work ethic (this is not a 9-5 job)
Willingness to tackle things on your own
Must work within a team environment with sales and services peers
Ability to navigate data and people to find answers
Ability to travel 30% time
About MuleSoft, a Salesforce companyOur mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!