Salesforce.com, Inc Customer Success Manager, MuleSoft, ANZ in Sydney, Australia

Job CategoryCustomer Success Group

Job Details

Are you as passionate about maximizing impact as you are about providing an exceptional experience for every customer?

MuleSoft thrives off the success of our customers, and we're looking for strategic, growth-focused, and results-driven Success Managers to engage, retain, and enable MuleSoft’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across MuleSoft to accelerate the adoption and expansion of MuleSoft Anypoint Platform.

As a Success Manager, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of MuleSoft customers, and through your partnership, customers will derive maximum value from their investments using MuleSoft’s methodologies, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

What you’ll achieve:

3 months:

  • Master MuleSoft’s messaging and delivery blueprint

  • Learn the region and team

  • Become familiar with MuleSoft solutions, positioning, competition and product suite

  • Begin to meet and engage your portfolio of customers and become fluent in their history, their business outcomes, and their goals

  • Develop working partnerships with the MuleSoft account team supporting your customers

12 months:

  • Own the engagement, retention, and growth of your customers

  • Begin building business--identify opportunities, drive business outcomes, ensure customers are successful with MuleSoft blueprint, etc.

  • Build and foster relationships with senior executives in business and IT

  • Obtain MuleSoft messaging certification

  • Take one or more MuleSoft solution classes

  • Evangelize MuleSoft customer success stories and customer success systems and processes

What you’ll need to be successful:

  • History of success as a consultant, pre-sales, technical account management, or equivalent

  • Proven track record of achieving targets and goals, preferably in a sales setting

  • Track record of managing large, complex projects and/or programs

  • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

  • Has handled difficult customers or situations and can demonstrate resolutions

  • Strong proven work ethic (this is not a 9-5 job)

  • Willingness to tackle things on your own

  • Must work within a team environment with sales and services peers

  • Ability to navigate data and people to find answers

  • Ability to travel 30% time

About MuleSoft, a Salesforce companyOur mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

Posting Statement

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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!