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Salesforce.com, Inc Innovation Executive - Design Singapore in Singapore, Singapore

Job CategorySales

Job Details

Do you want to help the world’s largest companies solve some of their most interesting and difficult challenges? Do you want to work with a world class design team that's passionate about experimentation and creative problem solving? That’s what we do, and we’re looking for the best talent around the globe to join our team.Ignite is a customer-facing innovation team within Salesforce that provides a unique form of creative advisory service to Salesforce's top customers, blending capabilities in design, research, and strategy. We help the C-suites of the world’s biggest brands recognize and interpret forces of change in their market and work with them to plot a course towards a more robust digital future through human-centered design.Our engagements combine elements of strategy, user-research, visioning, ideation, visual storytelling, business model design, rapid prototyping, and in-market concept testing and experimentation.As on of our Innovation Executives focused on design, you’ll collaborate with strategists, researchers and technology specialists to solve problems for Salesforce's largest customers through cutting-edge, insight-based prototypes and compelling, immersive storytelling. As an innovation consultant, you'll be involved in all aspects of a project across various industries, from user research and prototyping to creating design-driven experiences that help companies envision their future.We're looking for someone who can create exceptional user-centered experiences and artifacts that inspire others with the value of design. In your heart you're a maker, with less emphasis on talking and more focus on doing.If you're interested in:

  • Projects and teammates that push you to grow by challenging your assumptions, skills, and knowledge

  • Working on cross-disciplinary teams (design, strategy, research, technology)

  • Learning about new industries, technologies, and trends on every project

  • Experimenting and prototyping with new technology to bring ideas to life in new ways

  • Honing visual and immersive storytelling skills to create engagement and conviction for customers Using design to catalyze change at the executive and C-suite level

We'd like to hear from you!This job is based in Singapore with customer-facing travel across Asia and some trips internationally as well.Primary responsbilities

  • Use a native sense of user experience, elegance, aesthetic appeal, and originality to generate unique, forward-looking design directions that inspire the broader team and customer.

  • Articulate the value of design and the logic of design choices to support the vision in a way that is convincing to internal and external customers.

  • Draft and deliver compelling narratives that capture insight and inspire executive-level audiences.

  • Demonstrate expertise in UI/UX, storytelling, branding, or other specialized skills that bring complex solutions to life creatively, efficiently and powerfully.

  • Apply design to the innovation process to guide and influence research and strategy, from experience and category analysis to user research, breaking down products, experiences, categories, and trends to draw out insights.

  • Show courage and flexibility in determining the level of fidelity of stimulus, presentation, and activities to effectively capture deep user insights and communicate story and strategy to the customer

  • Help facilitate complex work sessions for C-suite executives and cross-functional teams.

  • Contribute to compelling narratives that capture insight and inspire executive-level audiences.

  • Frame new opportunities and concepts that deliver value to customers and end users, balancing constraints, and knit together holistic visions of future customer success.

  • Build strong relationships with diverse internal stakeholders to bring the full Salesforce ecosystem together for maximum customer success, creating enduring relationships that advance personal and Ignite success.

Experience & QualificationsIn addition to the competencies necessary to fulfill the responsibilities above, the following experience and qualifications are sought:

  • 5- 10 years experience leading human-centered interaction design activities, e.g. research, information architecture, task flows, wireframes and understanding of latest UX patterns.

  • 5+ years cross-cultural and international working experience and appetite for more.

  • Excellent communication skills, written and spoken, in English

  • Passionate curiosity regarding emerging trends in innovation, business strategy, and the challenges of transforming large enterprises, and enthusiasm for using the design process to make businesses more effective, relevant and successful.

  • A professional portfolio demonstrating both visual and interaction design experience. Strong visual design background, e.g. color, composition, typography is a plus.

  • Applying emerging and proven design-led and human-centered techniques with large Enterprise companies and clients

  • Experience conducting or participating in user-centered research that generates actionable insights that can inform thoughtful design concepts.

  • Experience designing for mobile apps, web, accessibility, and analytics.

  • Self-motivated, a good communicator, and able to balance quality deliverables with tight deadlines.

  • Comfortable dealing with ambiguity, and helping other team members through it, and enthusiastic about working in a culture of critique and iteration with all team members.

  • Entrepreneurial bias for action with ability to resolve problems with limited resources and input.

  • Knowledge of leading companies in Asia Pacific and relationships with executives in these and other companies.

  • Ability and willingness to travel 50% of the time

Additional preferred experience and qualifications

  • Hand sketching, storyboarding, and/or rendering

  • Skill and experience in physical prototyping using anything from paper and foamcore to arduino and wearables

  • An advanced degree in a relevant field, e.g. business, design, innovation, etc.

  • Experience spreading the gospel of design through teaching, publishing, speaking etc.

  • Agile and/or lean experience ideally in Large Enterprise context.

  • Knowledge of HTML, CSS, Javascript, and modern JS libraries/frameworks.

  • Knowledge of SaaS/Paas (Cloud Computing), relational databases and web technologies

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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