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Salesforce.com, Inc Summer 2020 Intern - Design Strategist, MBA in San Francisco, California

Job CategoryIntern

Job Details

Are you comfortable with ambiguity and talented at going from chaos to clarity? Do you want to help Salesforce solve some of their most interesting and difficult innovation challenges? That’s what we do, and we’re looking for the best talent around the globe to help us.As a Design-Thinking Strategist Intern you’ll coach and collaborate with researchers and designers to solve some of Salesforce's biggest business challenges leading with a human-centered innovation approach. Our best strategists have attributes not often found in a single person: Copious amounts of curiosity about what makes people tick; the flexibility and creativity to collaborate with everyone with whom they work, especially researchers and designers; and the confidence and presence to gain the trust and attention of our executive stakeholders along the way.For this position, you should already have experience in engaging and influencing teams, a track record of entrepreneurial and/or innovation consulting successes, and deep interests in things beyond business and technology.About Business Technology InnovationBusiness Technology Innovation is an internal-facing, entrepreneurial innovation team within Salesforce. We help our own internal businesses, like Marketing and Sales, recognize and interpret forces of change in their business landscape and partner with them to plot a course towards a more robust, digital future, through human-centered design. And we help build and deliver that future by using our own world-class technology to set our business on a path of growth and change.Our engagements combine elements of strategic advisory, visioning, user research, ideation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product design.

Responsibilities

  • Serve as a champion for design thinking and a human-centered, entrepreneurial approach to strategic enterprise transformation with our internal business partners and customers

  • Shape, lead, and/or coach compelling engagements that benefit our end-users, Salesforce, our customers and society as a whole by working closely with business executive teams across the Salesforce organization

  • Work closely with stakeholders from Business Technology and Salesforce businesses (e.g. Marketing, Sales, Customer Success) to define innovation portfolio criteria and prioritize innovation engagements

  • Work with cross-functional teams of researchers, designers, strategists and technologists to design and conduct bespoke innovation engagements

  • Conduct stakeholder and secondary research; participate in end-user primary research; recognize economically meaningful end-user pain points and unmet needs

  • Design, lead and facilitate workshops then synthesize insights into defensible visions, frameworks, and concepts

  • Conduct in-market concept testing and experimentation

  • Present experience visions to executives and their leadership teams; collaborate with business value and enterprise architect teams to build business cases and roadmaps around those visions

  • Identify and manage political dynamics within our account teams, customers, and their partners, build trust with executive teams and stakeholders, and identify ways to create the excitement, alignment and momentum that inspires action on the vision

  • Continually keep abreast of emerging and best-in-class user experiences and maintain a high-level understanding of the capabilities of the Salesforce platform

  • Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting Ignite programs, and find ways to multiply the value of the insights gained from every engagement

  • Coach teams in our design practice methodology to ensure consistency in our innovation work

Basic Qualifications

  • Currently persuing an MBA degree, open to other business-related masters programs

  • Able to lead cross-functional, collaborative teams

  • Able to gain trust, guide, influence and facilitate Salesforce business executives, internal and external stakeholders

  • Knowledge of strategy, business model design, design thinking, and innovation

  • Innate curiosity to learn how a business functions and learn new business models

  • Able to reframe problems, build frameworks, create proprietary POVs, and design powerful business models

  • Strong facilitation skills with the ability to balance conversation within groups and solicit ideas from mixed groups to help drive participants towards consensus

  • Empathetic and flexible in communication and work styles depending on context

  • Creative and comfortable with ambiguity, exploration and iteration under pressure / tight deadlines

  • Has the intuition to see around corners and the bravery to tell hard truths

  • Ability to effectively work in person and virtually, and guide multiple internal and external teams

  • Executive interviewing and secondary research skills (primary research skills a big plus)

  • Knowledge of enterprise business processes and technology

Preferred Qualifications

  • Experience conducting innovation engagements in both B2C and B2B settings

  • Experience with enterprise software solutions

  • Delighted by digital technology

  • Experience with developing innovation practice methodology

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

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