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Salesforce.com, Inc Success Engagement Director, Nonprofit in San Francisco, California

Job CategorySalesforce.org

Job Details

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits and educators so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We're here to help; visit us at Salesforce.org.

We're looking for exceptional candidates to join the Customer Success Group within Salesforce.org. If you possess intellectual curiosity, great problem solving skills and an unwavering belief that the right technology can solve any problem including world hunger (no really, we mean it!) then you are the ideal candidate for the job. The Success Engagement Director (SED) is responsible for setting customers up for success and representing the entire value proposition for Salesforce.org 's Customer Success Group solutions in the presales cycle.

The SED is an integral part of the sales cycle, acting as an implementation expert working in close alignment with customer and Salesforce.org’s sales and customer success teams to map out successful implementations. For each customer engagement, the SED will assess complexity and propose the right service mix to ensure the customer's success in their implementation cycle and beyond. This includes positioning the best consulting delivery organization(s) and the right support and services needed for a customer's success.

This role will be office based with emphasis on in person collaboration with sales teams and remote virtual meetings with customers. 30% travel required.

Responsibilities:

  • Collaborate with sales teams to provide strategic guidance and ensure the proper implementation approach is in place to maximize each customer's success.

  • Provide implementation best practices, including change management, staffing levels and training recommendations

  • Position support, training and other Salesforce solutions which may be needed for a successful customer experience.

  • Provide leadership to members of the Success Engagement team

  • Be an expert on partner capability and capacity within their respective region.

Experience/Skills Required:

  • Bachelors Degree highly preferred.

  • Strong written and verbal communication skills, executive level presence and experience in facilitation.

  • Expertise facilitating virtual meetings and presenting to an executive level audience in a concise, inspirational and convincing manner

  • Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

  • Ability to link business processes with product/technical solutions.

  • 7+ years experience delivering consulting services, including involvement in scoping and selling services

  • 5-7 years of enterprise level project management experience (contract management, risk management, staffing)

  • 3-5 years of enterprise software experience. Strongly preferred: CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services

  • Experience in nonprofit or higher education enterprise architecture

The following Salesforce.com certifications are preferred:

  • Salesforce.com Certified Administrator

  • Salesforce.com Certified Advanced Administrator

  • Salesforce.com Certified Sales Cloud Consultant

  • Salesforce.com Certified Service Cloud Consultant

  • Salesforce.com Certified Platform App Builder

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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