Salesforce.com, Inc Success Content Specialist, Higher Education - Salesforce.org in San Francisco, California

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Job CategorySalesforce.org - Customer Success Group

Job Details

Success Content Specialist, Higher Education - Salesforce.org

ROLE DESCRIPTION:

We are looking for a smart and scrappy writer with Salesforce Administration experience to craft technical content for our higher education customers. A customer-facing position, the Success Content Specialist will help create and deliver webinars, Knowledge Articles, blog posts, e-books and related content, in order to help customers achieve success with Salesforce.

You are: a self-starter who's collaborative, creative, and passionate about the success of our higher ed customers. You're a fast, thorough writer who knows how to translate complex topics into easy-to-understand copy and graphics. You enjoy talking to groups about technology, know how to engage a community on social media, and can create the kind of content that works in a mobile, social world. And, of course, you have a deep affinity for using data to drive performance.

This role sits on the Customer Experience team as a part of the larger Customer Success Group, and will work closely with Industry Solutions, Marketing, Sales Enablement, and our vibrant community of partners and customers.

PRIMARY RESPONSIBILITIES:

  • Craft compelling content that supports customer success strategies and that positions Salesforce.org as a thought leader in the higher ed sector.

  • Collaborate with other members of the Customer Experience team, and with the partner and customer community, to produce informative content in a wide range of formats. This includes content for webinars, blog posts, e-books, presentations, case studies, and demo videos.

  • Deliver live, technical webinars to large groups of customers and occasionally present content at user group meetings and other events.

  • Engage with the community on the Power of Us Hub to solve technical issues, position Salesforce.org as a thought leader, and generally support customer success.

  • Assist with content strategy by sourcing topics that would be of interest to the higher ed community and putting them in the pipeline for content creation.

  • Support our cross-functional content initiatives by developing and implementing strategic content and social marketing plans in collaboration with a wide range of stakeholders.

  • Use data-driven insights to optimize our content for a range of channels and audiences.

PROFESSIONAL EXPERIENCE AND SKILLS:

  • 3+ years experience in Salesforce Administration, ideally within a higher education institution

  • 8+ years general work experience

  • Strong understanding of the Salesforce platform

  • Superior written communication and copywriting skills

  • Demonstrated ability to design and develop innovative, multimedia content

  • Expertise using PowerPoint and Google Slides to develop presentations that effectively translate ideas and messaging into concise, compelling graphic material

  • An understanding of and passion for Salesforce and our technology

  • Experience in the higher ed sector (and/or experience working with customers in that sector)

  • Exceptional team player and collaborator who can deliver on the needs of multiple internal and external stakeholders

  • Energy, enthusiasm, and a desire to learn and perform in a fast-paced environment

  • Preferred: Experience using Camtasia, Quicktime, or other screen recording software

  • Preferred: Experience with Higher Education Data Architecture (HEDA)

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Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!