Salesforce.com, Inc Staff Technical Writer - MuleSoft in San Francisco, California
Job CategoryProducts and Technology
MuleSoft is looking for an experienced, talented, and motivated Senior Technical Writer to produce high-quality technical content for developers or DevOps engineers. You know how to work collaboratively with other writers, Product Management, Engineering, customers, and others to create the technical topics and examples that customers can find on Google.
Phrases such as “topic-based,” “Google-ready,” “developer-focused,” “task-oriented,” and “component documentation” flow naturally whenever you talk about your work. You are unafraid to ask questions because you love to learn about complex technologies. If you are a problem-solver who can deliver quality content in a demanding environment under tight deadlines, then this may be your perfect opportunity to take your career to the next level on a small, agile writing team at a fast-growing company.
What you’ll achieve:
You understand all of the core use cases for one or more technologies and are able to thoroughly document them
You are self-directed in working with engineering to gather doc requirements for upcoming releases, proactively responding to feedback about documentation for your focused technology or technologies
You understand our other technologies well enough to write topics for larger team deliverables and have developed a strong relationship with Engineering to manage successful tech review of new or existing content
You demonstrate expertise in one or more of MuleSoft’s technologies and know how our customers use them
You have a reputation for writing trusted guidance and have built a strong working relationship with Engineering stakeholders to draft, review, and publish content
You proactively respond to and seek documentation feedback from internal and external customers
You have evaluated one or more documentation sets, implement organizational and structural changes, and taken ownership of the process of peer and technical reviews of your content
What you’ll need to be successful:
Ability to read and, ideally, write code in Java or a scripting language
Experience documenting APIs, SDKs, and cloud-based enterprise software
Experience with Git, Markdown, and working from the command line required
Experience with DITA and optimizing content for Google is a plus
Ability to break down problems
Exceptional writing skills with a strong voice and sharp eye for structure, along with the subject-matter knowledge required for credibility
Strong understanding of agile software development
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!