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Salesforce.com, Inc Sr. Director, Data Science Solutions in San Francisco, California

Job CategorySales

Job Details

Role Description

Salesforce’s Customer Success Group (CSG) is looking for a Senior Director, Data Solutions to lead a team focused on leveraging data to scale and enhance our overall customer experience across all segments, helping our customers achieve extraordinary value with the Salesforce platform. This person will lead a team of data experts including data scientists, data engineers and data researchers to develop tools, leverage technologies, and determine the next best action for every customer at an individualized level. Ultimately, the work will be measured on enhancing customer retention, increasing adoption and value, and enhancing the customer experience.

Key Accountabilities (Impact)

In detail you will develop a strategy and lead a team to:

  • Provide leadership in analyzing customer usage patterns and making actionable recommendations using statistical models, data mining, machine learning algorithms, business understanding and common sense

  • Develop and apply state-of-the-art big-data techniques in our cloud infrastructure Interact with internal and potentially external clients to understand their requirements for predictive analytics applications.

  • Lead and extend a team of outstanding data scientists.

  • Help develop and test predictive algorithms to be implemented as part of various internal Salesforce applications.

  • Understand the business goals and initiatives and combine business modeling skills with outstanding data analysis.

  • Cooperate with the IT organization to design and execute replicable data acquisition and utilization processes. Setting the strategy to ensure quality and scalability for acquiring, analyzing, cleaning and structuring data is an essential part of the daily responsibilities for this role.

  • Cooperate with IT and Business Intelligence teams to ensure integration and implementation of the algorithms that the team has developed in the production environment.

  • Lead the team in leveraging the appropriate technologies (e.g. off-the-shelf or open-source) as well as in-house engineering, and feel comfortable with big data solutions, applications and infrastructure (Hadoop, MapReduce, Mahout, Hive/Pig with UDF).

Basic Requirements

  • Bachelor required, Master preferred in related field - Computer Science, Electrical Engineering, Statistics, Mathematics, etc.

  • 7+ years of building a team and strategy around data analytics

  • Very strong business acumen

  • C-level presence and experience

  • Experience turning ideas into actionable designs. Able to persuade stakeholders and champion effective techniques through product development

  • Comfortable working in a dynamic, research-oriented group with several ongoing concurrent projects

  • Very strong verbal and written communication skills as well as excellent presentation skills.

  • Excellent problem solving and critical thinking skills

  • Experience with statistical modeling and machine learning algorithms as well as ML libraries

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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