Salesforce.com, Inc Sr. Business System Analyst, Finance and Operations Systems - Salesforce.org in San Francisco, California

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits and educators so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. We’re here to help; visit us at Salesforce.org.

Job CategorySalesforce.org - Products and Technology

Job Details

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits and educators so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good.

We are looking for a talented, self-directed individual who is passionate about Business Systems Analysis and Revenue, Finance and Employee Success business processes to join our Enterprise Systems team. This is an incredible opportunity to have impact with thousands of nonprofits and higher education groups, while working on the best platform for building change-related enterprise business applications.

The Enterprise Systems team develops, implements and supports technology solutions to support the complex and varied needs of all Salesforce.org business teams. The Sr. Business Systems Analyst (BSA) will work closely with the Product Manager - Revenue, Finance and Employee Success to understand and document complex business processes and value impact of new solutions. This position will also work with the technology team to develop and test potential solutions and review with business stakeholders. Work may include story mapping, user story and acceptance criteria writing, drafting of test scenarios and UAT coordination. Salesforce.org is a fast-paced environment and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work.

The Sr. Business Systems Analyst will report to the Director of Finance and Operations and be a key member of a growing, innovative, and distributed technology team focused on delivering an excellent user experience.

The position is located in San Francisco.

Core Responsibilities

Salesforce.org is a fast-paced organization that is growing rapidly. It should be expected that the scope of this position will evolve. Below is a partial representation of what may be included in the Sr. Business Systems Analyst's typical responsibilities:

  • Work with key business stakeholders to document and validate business objectives and requirements.

  • Serve as first level of support for business users. Triage support cases, document acceptance criteria and assign to technical team members.

  • Manage communications and coordinate discussions between Product Managers and business stakeholders.

  • Work closely with Product Manager to translate and clarify business requirements for technical team.

  • Participate as an active member of the team on solution design. Share end-user perspective in discussions with Product Managers, Engineers and Admins.

  • Coordinate testing (with business stakeholders) and sign-off.

  • Manage Workday release plan and regression testing.

  • Create and coordinate sharing of business requirements and technical documentation

  • Provide training to key business stakeholders

General Skills

  • Highly organized and detail-oriented

  • Excellent presentation skills and verbal and written communication skills with technical, non-technical audiences

  • Comfortable working in a dynamic team managing a diverse portfolio of products and ongoing concurrent projects

  • Ability to multi-task and perform effectively in a fast-paced environment

  • Able to think independently and consider cross-functional and downstream impacts

  • Positive Attitude

Technical Skills

  • Minimum 2 years working in a Business Systems Analyst role engaged with a technology implementation team

  • Experience supporting / engaging with finance, accounting and/or revenue operations teams

  • Experience working with and supporting Accounting, Procurement, Revenue/Billing and Payments systems.

  • Experience supporting and designing Accounting, Procurement, Revenue/Billing and Payments integrations.

  • Experience and exposure working with Workday platform.

  • Strong Proficiency with tools and applications commonly used in systems analysis, including process-flow modeling and systems design methodologies.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!