Salesforce.com, Inc Senior UX Researcher - Salesforce.org in San Francisco, California
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Job CategorySalesforce.org - Products and Technology
Salesforce.org (SFDO) is looking for Senior User Experience Researchers to work as part of a cross-disciplinary team in identifying the right problems to tackle on behalf of organizations and their users. You will have the opportunity to conduct research that not only informs our ultimate mission, but that also feeds the design, strategy and development for our products.
Some examples of the types of problems we work on include: helping students with advising paths in college; fundraising to elevate and continue nonprofit missions; volunteer and event management features for non-profit organizations; and assisting our internal reps in advising our end-users on the best way to build systems that help them achieve their goals.
This is a hands-on research role. In addition to the duties noted above, you'll be primarily responsible for:
Making an impact at a huge scale: we're searching for someone to help us to identify and understand the questions we need to answer to move product strategy and execution forward. With the support of your UX leadership your insights and discoveries will help inform not only our company strategy, but also our product experiences and long-term roadmaps.
Conduct end-to-end research, predominantly qualitative and utilizing a wide variety of methodologies, to help us gain confidence in our understanding of our users (current and future), their needs and the opportunity this uncovers for our products.
Contribute to the development of a strong and innovative research practice across Salesforce.org by developing strong relationships within our product verticals.
Proactively collaborate and show work for quality and validation with both the UX team and product teams at all phases of your projects.
Responsible for designing and conducting various methods of user research, and identifying the best method based on goals and resources.
Responsible for all aspects of research (planning, recruiting, moderation, analysis, reporting) for both generative (participatory design) and evaluative (usability testing) research.
Experience analyzing user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, user analytics, server logs and online experiments (A/B testing).
Experience with an extensive variety of usability research tools and methods (especially user-centered design processes), and involvement in running a variety of tests.
What You'll Need to Succeed:
5+ years of hands-on experience designing and executing field research and demonstrable impact on business outcomes. We expect to hear stories of how your research influenced product roadmaps and informed design decisions.
Demonstrate strong analytical and synthesis skills.
You identify as a creative individual who thrives in a team environment. You embrace uncertainty, are comfortable crafting your own research questions, and are capable of identifying the right methodology for the study at hand.
A demonstrated ability to identify and define opportunities (key research questions) and from there, building research projects that align with and contribute to business needs.
It would be great if you had a variety of qualitative and quantitative research techniques in your toolkit, along with the knowledge of when to apply them. More than anything, we value your ability to be creative when thinking about the research problem you're trying to solve, and your ability to bring your team along on the journey of your discoveries.
This position will need a strong communicator who is able to influence and inspire change. You know how to choose the right research to do at the right time, how to synthesize results into a coherent and truthful story, and how to create effective models that reflect those results, such as journey maps, process flows and personas.
You’ll need to be comfortable traveling up to 25% of the time for onsite meetings, research opportunities, and team offsites.
We’re looking for someone with a curious mind, respectful communication style, the ability to provide constructive feedback, and a willingness to grow as a research practitioner is vital to the success of this position.
You have a sense of humor and a lot of heart.
More about our team:
You'll be joining a team that is very smart and direct. We challenge each other constantly to improve our work and ask hard questions. We're dedicated to agile methodology and big believers in 'lean', which means we don't do documentation for documentation sake. We also know all too well the importance of validating assumptions about users and use various types of testing to prove ourselves right (or wrong). It's all about improving our user's experience no matter who or where it is.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
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