Salesforce.com, Inc Senior / Staff Technical Writer - MuleSoft in San Francisco, California
Job CategoryProducts and Technology
Whether you are at an Associate, Senior, or Principal level, we hire based on skills/experience and are open to hiring at all levels for the right candidate.
MuleSoft is looking for an experienced, talented, and motivated Senior Technical Writer to produce high-quality technical content for developers or DevOps engineers. You know how to work collaboratively with other writers, Product Management, Engineering, customers, and others to create the technical topics and examples that customers can find on Google.
Phrases such as “topic-based,” “Google-ready,” “developer-focused,” “task-oriented,” and “component documentation” flow naturally whenever you talk about your work. You are unafraid to ask questions because you love to learn about complex technologies. If you are a problem-solver who can deliver quality content in a demanding environment under tight deadlines, then this may be your perfect opportunity to take your career to the next level on a small, agile writing team at a fast-growing company.
What you’ll achieve:
You understand all of the core use cases for one or more technologies and are able to thoroughly document them
You are self-directed in working with engineering to gather doc requirements for upcoming releases, proactively responding to feedback about documentation for your focused technology or technologies
You understand our other technologies well enough to write topics for larger team deliverables and have developed a strong relationship with Engineering to manage successful tech review of new or existing content
You demonstrate expertise in one or more of MuleSoft’s technologies and know how our customers use them
You have a reputation for writing trusted guidance and have built a strong working relationship with Engineering stakeholders to draft, review, and publish content
You proactively respond to and seek documentation feedback from internal and external customers
You have evaluated one or more documentation sets, implement organizational and structural changes, and taken ownership of the process of peer and technical reviews of your content
What you’ll need to be successful:
Ability to read and, ideally, write code in Java or a scripting language
Experience documenting APIs, SDKs, and cloud-based enterprise software
Experience with Git, Markdown, and working from the command line required
Experience with DITA and optimizing content for Google is a plus
Ability to break down problems
Exceptional writing skills with a strong voice and sharp eye for structure, along with the subject-matter knowledge required for credibility
Strong understanding of agile software development
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