Salesforce.com, Inc Senior Manager or Director, Trailhead Platform Product Management in San Francisco, California

Job CategoryProducts and Technology

Job Details

Trailhead is the fun way to learn Salesforce. On Trailhead, developers, admins, and business users follow guided “trails” to get the skills they need for the jobs of the future. And thanks to gamification, they have a little fun along the way.But it doesn't stop there. Enter the myTrailhead product, where businesses can bring the magic of Trailhead to their employees. With myTrailhead, organizations can create their own Trailhead badges using their content and their brand, and ultimately reinvent learning and enablement at their own companies.We need a Senior Manager / Director of Trailhead Platform Product to own our technical product roadmap for the platform that supports both Trailhead and myTrailhead. In this role, you will prioritize platform features and functions that enable the rest of the team to build the Trailhead and myTrailhead roadmaps. Since the platform supports both Trailhead (public) and myTrailhead (private), there is a balance to be struck between the two. You will help strike that balance.

Do you:

  • Believe there's nothing more important than the people that use your services and products?

  • Think that API is a three letter word that is synonymous with business outcomes?

  • Understand how to switch between personas - whether it's supporting our engineering teams or building a platform for the benefit of our customers?

  • Read people and culture like tea leaves; building the relationships to make things happen?

  • Differentiate between what's most important and what's not?

What our team is like:

  • We have a culture of ownership, delivery, and innovation

  • We believe that fun and extraordinary technology are not mutually exclusive

  • We cultivate a hyper-transparent flow of information, conversation, and ideas

  • We are at the forefront of disrupting the entire learning industry

  • We love solving challenging problems

  • We have fun working together and we believe in keeping Trailhead weird

Responsibilities of the Senior Manager / Director of Trailhead Platform Product:

  • Ensure that the roadmap aligns with the overall product and company strategy. Be an authority on the domain, the market, and the trends. Evangelize the vision constantly so all everyone is aligned, have context, and understand where we are going.

  • Represent the customer. Be the champion and voice of other internal teams and customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans.

  • Communicate clearly and efficiently. Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable for success and failure. Work closely with product marketing managers to promote your products both internally and externally, and to ensure a cohesive message.

  • Measure success. Measure everything. A feature's release does not indicate success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success.

  • Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and customers. A collaborative attitude is critical to the job.

Required Experience/Skills

  • Technical / platform product management experience

  • Proven ability to deliver on commitments

  • Ability to lead and work autonomously

  • Strong organizational, written, and oral communication skills

  • Ability to handle multiple competing priorities in a dynamic environment

  • Creative thinker who grows with solving challenging problems

  • Technical understanding of web apps and trade-offs between experience and performance

  • Familiarity with agile/scrum methodologies

  • 3+ years of Product Management experience

  • BS or MS in Computer Science or equivalent

Desired Skills

  • Cloud computing experience is a strong plus

  • Working knowledge of Salesforce products and APIs is a plus

  • Experience with eLearning/education applications desirable

  • MBA Preferred

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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