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Salesforce.com, Inc Senior Director of Product Management, Health Cloud in San Francisco, California

Job CategoryProducts and Technology

Job Details

Salesforce Industries - Team OverviewAre you an innovative product manager who thrives in a fast paced collaborative environment and loves working with the best technology team in the world? Are you excited about building products that disrupt multi-billion dollar industries and accelerate our growth? Do you think big and want to bring the power of our customer engagement platform to new industries? Then, Salesforce Industries is the place for you. We are the Industry Product team that is building deep vertical CRM products, disrupting each industry one by one. We bring the most innovative customer success platform that is designed and built for a specific industry and we are looking for a top product management professional to drive the next chapter of our growth in Health Cloud.ResponsibilitiesHere's what you'd be doing:

  • Own and drive all aspects of the product area from product vision to delivery to customer adoption.

  • Design and deliver new features that improve product usage, grow the business, and make customers happy.

  • Create and prioritize a six month feature roadmap in collaboration with Customer Success, Sales, and Engineering. Own our cross-industry product point of view and directional roadmap, including how it works with and leverages partner integrations.

  • Work with our Industries’ Experts to define the next business problem to solve that brings a multiplier effect for our business.

  • Engage with customers, partners, and ISVs, along with product ambassadors from across Salesforce to prioritize the right features.

  • Represent Salesforce as a product expert at customer interactions, industry and corporate events, and through community sites and social media.

  • Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans.

  • Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders.

  • Ability to work in a team of other product managers who have dependencies on you and vice versa. Others would leverage much of what you work on with corresponding needs for their functionality.

  • Relationships with key partners in Healthcare ecosystem, both ISVs and services partners.

Job RequirementsFirst and foremost:

  • Great Product Manager - You have built products end-to-end that deliver an outstanding customer experience, brought products to market including go-to-market, pricing and packaging, and demonstrated successful deployments (leadership position, product usage).

  • You have strong technical abilities to hold your own in debates with technical architects and engineers. You are intimately familiar with modern software development practices used to build and deploy web and mobile applications.

  • You have experience in Healthcare (providers, payers and the ecosystem).

  • You understand the complexity in care/patient engagement.

  • You have 10+ years of product management or equivalent experience with demonstrated ability to discover opportunities and then define and deliver products.

  • You have led the extension/integration of a product into another product line.

  • You have strong product leadership skills, including building and growing a team of a geographically distributed product organization.

  • You are a creative thinker who thrives on solving challenging problems with analytical thinking skills.

  • Effective communicator - You communicate well with engineering and cross-functional teams, can effectively present plans and roadmap to internal stakeholders and C-Level execs, are comfortable pitching your product to diverse external audiences (customers, partners, and analysts), and have a strong ability to convince and influence.

  • Strategic thinker - You are a strategic thinker who can deal with complexity and conflicting priorities, you have the ability to identify growth opportunities for your product, can turn ideas into a roadmap, and ultimately execute on it.

  • You have experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information.

  • You have strong SaaS product experience.

Everything else that matters:

  • Bachelor’s Degree in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles.

  • Minimum of 10 years’ experience in platform product management with expertise in enterprise / SaaS environments.

  • Agile methodology and API experience.

*LI-Y

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