Salesforce.com, Inc Senior Change Management Lead in San Francisco, California

Job CategoryProducts and Technology

Job Details

Do you thrive in a fast-paced, highly collaborative environment? Do you get excited about helping people understand and embrace innovative new technology? Salesforce IT is seeking a Senior Change Management Lead to join our Technology Enablement team. The Technology Enablement team collaborates with cross-functional teams at Salesforce to deliver amazing change management programs, ensuring that technology solutions roll out successfully and in a sustainable way.

As a Senior Lead for the team, you will be responsible for designing and managing dynamic enablement programs, acting as a trusted advisor to our business partners, and working to ensure program adoption goals are met. We are constantly evolving our internal technology ecosystem through IT innovation, business process/system transformations, and mergers and acquisitions. In this position, you will lead the strategy by which we make complex change easy for our internal teams. You will conduct impact analysis to develop your change management strategy and execute your plan across project teams and matrixed business owners, who are eager to make change happen. Your ability to flex the change plan will be paramount. You will partner with business owners to ensure operational success and enthuse end users to drive adoption. Key to this role is your ability to articulate value, inspire, and sell change management outcomes to senior leaders. As a trusted advisor and coach, you are the ultimate end user advocate that always considers the end user experience.

Responsibilities

  • Lead complex change programs; including enterprise-wide transformational programs

  • Develop impact analyses for highly complex programs with large audiences

  • Create technology enablement strategy & plan

  • Manage technology enablement project teams comprised of both communications and training resources, ensuring the cohesive execution of the end-to-end technology enablement strategy

  • Determine the level of change difficulty and create plans to match the complexity of that change/project

  • Educate business partners about value of change management

  • Proactively identify and develop improvements to change management strategy & methodology

  • Partner closely with project teams and senior executives across the company

  • Build executive presentations and status reports

Required Skills and Experience

  • 5+ years of consulting experience

  • 5+ years in change management, communications and training

  • Bachelor’s degree required, preferably in Change Management or Business Management. Master's preferred

  • Proven track record of managing enterprise-wide, transformational, and multi disciplinary change initiatives

  • Expert of change management principles, methodologies, tools and innovative, and cutting edge best practices

  • Mobilizes and leads large, complex cross functional technology project teams

  • Handles ambiguity in stride

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!