Salesforce.com, Inc Self-Paced Learning Manager, MuleSoft in San Francisco, California
MuleSoft Training and Certification is a critical enabler of customer success by supporting product sales, enabling partners, driving customer adoption, and growing the ecosystem of individuals with MuleSoft skills. Effective, efficient, and engaging online, self-paced learning is a crucial part of this. We are looking for a Senior Manager to help drive the vision and implementation of our self-paced learning strategy.
Become familiar with MuleSoft’s existing online learning program, systems, format, and content
Review, analyze, and report on all program data and metrics regularly
Identify data gaps and design and implement ways to obtain that data
Drive short-term and long-term program, system, and format changes to increase student engagement, student satisfaction, content completion, and student certifications
Design and implement a comprehensive communication plan for interactions with students
Work closely with the team on identifying and prioritizing what content should be developed
Own the deployment and upkeep of the online content to the Learning Management System
Participate in the design and implementation of a comprehensive go-to-market strategy for new releases
Required experience / skills
5+ years leading the implementation of innovative learning solutions in fast-paced environments
Proven track record devising and successfully implementing short-term and long-term strategies to achieve desired business outcomes
Ability to plan, manage, and deliver projects on time and within budget, while effectively communicating strategy, goals, and requirements with all stakeholders
Familiarity with one or more Learning Management Systems
Strong analytical and data analysis skills
Strong written and verbal communication skills
Detail-oriented, especially with regards to written output
Ability to successfully collaborate with geographically distributed teams
Independent, creative, self-starter with the ability to be successful in a fast-paced, dynamic environment
Desired skills / experience
2+ years leading the design and implementation of learning solutions for a highly technical audience including developers and/or architects
Technical background and experience to be able to be able to understand and use MuleSoft products
Experience with credentialing or badging systems
Familiarity with tools to create self-paced learning content
Experience with Salesforce and Trailhead
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