Salesforce.com, Inc Program Manager/Senior Program Manager, Technical Program Management - Search in San Francisco, California

Job CategoryProducts and Technology

Job Details

About the Role

As the Manager/Senior Manager of Technical Program Manager for Search, you are required to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As part of the Search Leadership team, you will partner with Engineering and Product Management Teams to drive the delivery of large-scale, complex, multi-disciplinary engineering projects using your engineering expertise, align project priority and schedules, and identify and solve cross-functional and inter-team issues quickly. ​

You work well independently and drive requirements with internal stakeholders and usher projects through to general availability. This includes managing project schedules, identifying and managing risks, and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers. Experience driving solutions using AWS or GCP or Azure technologies and a Solid foundation in service-oriented and web-service technologies strongly preferred.

About you

  • Love to wear multiple hats.

  • Leap tall buildings in a single bound, bringing the whole team with you.

  • Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.

  • Highly functional in a dynamic, challenging environment.

  • Comfortable bending between the tactical and strategic.

  • Top-notch executive presence and communications superstar.

Top reasons to join our team

  • Thrive in a culture of ownership, delivery, and innovation.

  • Drive the end-to-end delivery of world-class technology solutions.

  • Be a catalyst for change in the realm of World-Class Technology and Products.

  • Enjoy a hyper-transparent flow of information, conversation, and ideas.

  • Innovate and invent the future of Agile and Social program management.

Responsibilities

  • Initiate programs by leading alignment on program scope, release planning, aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional support.

  • Driving teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.

  • Lead Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and support the strategic vision of each program.

  • Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success.

  • Support workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).

  • Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

  • Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.

  • Anticipate and aggressively remove obstacles that slow down or prevent project teams from delivering on project goals.

  • Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations)

  • Create a collaborative environment that fosters creativity, innovation, and learning.

  • Be a thought leader within the organization, someone who can help advance our Product & Technology strategy globally and challenge others in the organization to change.

Experience/Skills Required

  • 6-10 years of enterprise software/technical program or engineering management experience at an enterprise technology company.

  • AWS or GCP or Azure technologies strongly preferred.

  • Solid foundation in service-oriented and web-service technologies strongly preferred.

  • Solution management experience for infrastructure, software, or data services (SaaS experience) preferred.

  • Ability to understand technical subjects and technologies relevant to the program.

  • Strong organizational, project management, analysis, and communication skills.

  • Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.

  • Comfortable bending between the tactical and strategic.

  • Ability to manage/juggle competing priorities without loss of efficiency.

  • Thorough understanding of the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.

  • Excellent analytical and problem solving skills with a history of hands-on, detail orientation.

  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.

  • Ability to successfully collaborate with all functions functions across the entire company.

  • Experience with Portfolio Management.

  • A service oriented minded person who "Thinks Customer."

*LI-Y

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