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Salesforce.com, Inc Program Manager, IT, All Levels in San Francisco, California

Job CategoryProducts and Technology

Job Details

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.Salesforce.com is seeking an experienced Senior IT Program Manager to lead large scale / transformational IT programs and the delivery of enterprise-wide IT solutions. In this role, you will work closely with the IT Application Development, Vendors, Security, Operations Support and other internal groups to manage the project(s) from initiation through execution in a fast-paced and ever-changing environment. This role requires a technical background and experience with both Application Development and Infrastructure projects.Your Impact:

  • Leads the successful implementation of medium to large scale IT programs

  • Charters large scale IT investments by facilitating the definition of program objectives, success criteria, scope, governance, multi-year schedule, and budget

  • Defines effective program management processes, structure, roles, and responsibilities to successful execution and delivery of business objectives

  • Leads business and IT executives in scope alignment and definition sessions, identifies program critical success factors and drives mitigation of significant issues and risks

  • Manages multiple technical teams providing technology and methodology leadership ensuring the delivery of elegant and innovative IT solutions to high impact business opportunities

  • Provides mentorship and coaching for junior program management resources.

  • Initiates and leads internal process improvements across the larger PM Organization.

Minimum Qualifications:

  • Bachelors of Science in CS, MIS, related technical degree or equivalent work experience with minimum of 6 years of technical work experience

  • 8+ years of direct, hands-on IT project management experience

  • Strong project financial acumen, including monthly and quarterly forecasting accuracy for employees, contingent staff, hardware & software, and proactive change request management

  • Excellent communication and presentation skills; speaks with clarity, brevity and passion with all audiences, including C-level executives. Has ability to tailor communications to appropriate audience.

  • Ability to drive work independently, identifying solutions, moving them to implementation, and developing long-range strategies

  • Develops, maintains, and strengthens partnerships with others inside and outside the project team who provide decision making, information, or support

  • Achieves positive outcomes by identifying common interests, clarifying differences, and achieving consensus or compromise

  • Communicates a clear, vivid, inspiring and relevant description or picture of project benefits / value to the customer

  • Calculates development team velocity, ensures visibility by graphically charting iteration progress, and applies strong facilitation skills, ensuring team is continuously adapting and improving their productivity

  • Demonstrates expert level experience in all aspects of Project Management plan-driven methodology, including:

  • Scope Management

  • Schedule Management

  • Financial Management

  • Issue & Risk Management

  • Vendor, Contract, & Resources Management

  • Execution Governance / Steering Committees, Monitoring, and Control

  • Well versed with software development and IT Infrastructure practices, including pertinent technical industry certifications

  • Strong business acumen and familiarity with a broad range of business processes

Preferred Qualifications:

  • Active Project Management Professional (PMP) certification

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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