, Inc Product Solution Advisor in San Francisco, California

Job CategoryCustomer Success Group

Job Details

Product Solution Advisor / Senior Product Solution Advisor

The Success Cloud is seeking a world-class Solution Advisor to join our Product Advisor team. The Solution Advisor will assist our Sales teams to drive Success Cloud product revenues from $1B to $5B over the next 3-5 years. The Solution Advisor will cover specific products from our portfolio of subscription services including Premier Success Plans (subscription-based technical support and adoption resources)


  • Build relationships with CSG and Sales leadership, including Account Executives, RVPs and AVPs, to review territories and identify strategies and opportunities for Premier products.

  • Provide deal support for Success Cloud products. On a weekly basis, contact Account Executives, and Sales leaders for all deals without Premier to provide deal support and ensure Premier is attached. Report results in weekly forecasting meetings and escalate any deals where Premier is not attached. Measure win/loss rate.

  • Achieve and exceed regional bookings and attach rate targets for Success Success Cloud products.

  • Develop, execute and measure sales enablement programs for Success Cloud products.

  • Train CSG and Sales teams to position and sell Success Cloud products. Drive internal certification programs, including content creation and certification tracking.

  • Create incentives and recognition programs to encourage Sales and CSG teams to promote and sell Success Cloud products.

  • Develop sales tools (playbooks, business cases, customer references) for Success Cloud products.

  • Manage “Selling Premier Success” and “Selling Accelerators” Chatter communities to share information and best practices across sales teams.

  • Evangelize Success Cloud products internally and externally. Act as subject matter expert for Success Cloud products.

  • Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues.

Required Experience:

  • Bachelors Degree required

  • 3-5+ years experience in Sales, Marketing or Services (consulting, technical support or training) required.

  • CRM or Marketing automation application experience: Salesforce or ExactTarget product experience a plus.

  • Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

Required Skills:

  • Excellent relationship-building skills with a proven ability to grow and nurture relationships

  • Strong written and verbal communication skills. English required.

  • Outstanding presentation skills required including the ability to adapt style based on audience and present complex ideas

  • Strong Microsoft Powerpoint, Excel, project management skills.

  • Travel up to 25%


• High energy, outgoing, positive attitude and ability to motivate others• Results-driven, tenacious, drive to succeed in a fast-paced environment• Ability to learn quickly and adapt to change

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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!