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Salesforce.com, Inc Integration and API Support Engineer in San Francisco, California

Job CategoryProducts and Technology

Job Details

MuleSoft’s Customer Support team is looking for an extremely talented contributor with a passion for researching complex technologies and a track record of high customer satisfaction to help our team drive customer success with MuleSoft products. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers.

As a Senior Integration and API Support Engineer, you’ll find yourself researching new technologies every day, including Web Services, HTTP, JMS, JEE application servers and many types of Enterprise Software. This role will give you an opportunity to build expertise and fast track your career towards customer-facing technical roles, and your successes will have impact across the company.

What you’ll achieve:

3 months:

Hit the ground running, mastering the main Anypoint products and the support process and toolsBecome familiar with the differing Web Services, HTTP, JMS, JEE application servers, and many types of Enterprise SoftwareQuickly isolate the root cause of an issue when it arises and provide a practical solutionAbility to explain technical issues to a variety of audiences, including enterprise clients and experienced software developers/architectsCollaborate with experts in other fields, such as Engineering, Consulting, and Sales

12 months:

Expand your Anypoint products knowledge while addressing customer inquiries and triaging issuesFull member of our support team, capable in handling inquiries and problems of all MuleSoft Anypoint products, delivering outstanding service for MuleSoft customersImprove internal processes and increase efficiency, and are eager to elevate the team and company’s performance

What you’ll need to be successful:

Bachelor’s degree in CS or equivalent industry experienceExperience in Java development and concepts, including debugging against Java APIs, providing technical solutions, examining thread dumps and threading issues, and hosting services using JEE and/or JSE frameworkExperience with JEE Application Servers and Containers (administration, deployment, and/or development in Tomcat, JBoss, WebSphere, Spring, etc.)Deep knowledge of Internet technologies and protocols such as HTTP and FTPExperience with SOAP, REST, Webservices, Tomcat, XML, JMS, WS*, and SOA/Integration technologiesIntegration product support is preferred. Other integration vendors include IBM, BEA, Oracle, Tibco, etc. Knowledge of Open Source business and/or past contributions to open source projects is also favorable

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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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