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Salesforce.com, Inc GovCloud Systems Engineer in San Francisco, California

Job CategoryProducts and Technology

Job Details

GovCloud Systems Engineer or Senior Systems Engineer or Lead Systems Engineer

Location: Herndon, VA (primary site) and San Francisco, CA (limited positions)OVERVIEWSalesforce, the leader in enterprise cloud computing and one of the top 10 places to work according to Fortune magazine, is seeking Systems Engineers with a passion for high availability at hyper scale and an understanding of service reliability, database administration, monitoring and incident response.Government Cloud has one of the fastest growing teams in Salesforce and growing this piece of the business is a top priority! The GovCloud Engineering and Operations team is responsible for 24x7x365 service monitoring and rapid incident response across the various GovCloud environments in Salesforce. Our Engineering and Operations teams work hand in hand with the business to ensure the highest reliability, security and compliance around all of our applications.You will ensure the success of our Government Cloud program in both running today’s business and helping to build capabilities to drive future business. You will run the GovCloud service offering, providing 24x7 coverage from secure operations centers. You will provide “smart hands” capability for the rest of Salesforce engineering teams, enabling them to remediate issues and deliver solutions remotely.

Responsibilities:

  • Customer impacting service reliability incident management

  • Follow RunBooks created by upstream teams to manage the service

  • Smart hands to pull files, queries, investigations, Audit Evidence Request Fulfillment

  • Host Decomms & Rebuilds as required

  • Certificate Management/Provisioning

  • Staging and deploying releases (major, patch, e-release)

  • Troubleshooting of release blockers (hardware, configuration, code)

  • Define, develop and deploy system monitoring as well as corrective actions.

  • Improve the system reliability via predictive analysis.

Job requirements:

  • Bachelor's Degree in Information Systems OR Computer Science OR equivalent experience and knowledge

  • 3+ years experience operating large, highly complex, security and cloud programs/projects or 2+ years professional development experience and capable of developing and implementing DevOps best practices.

  • Monitoring servers, devices such as firewalls/routers/switches, proxy servers and operating system logs.

  • Systems administration and/or Database administration

  • Demonstrated ability to support Release Operations: production environments, mission-critical tools administration in a Help Desk, and zero downtime framework.

  • A strong command of one or more of the following : code branching architecture branching, merging, rollback plans, automating DBA tasks, SQL scripting

  • Excellent verbal communication and technical documentation skills

  • This position is based in a 24x7 operations center. As a result, shift work (including on weekends, as needed) is required.

  • The successful candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. The candidate must have an active U.S. Government TS/SCI with full scope polygraph, with a background investigation from within the last 5 years. Candidate must maintain this level of clearance throughout their employment.The successful candidate will be required to provide clearance verification information prior to an offer of employment.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company”

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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