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Salesforce.com, Inc Field Service Asset Service Management PM in San Francisco, California

Job CategoryProducts and Technology

Job DetailsJob Details

We are looking for an innovative, experienced product leader with a track record for driving new product capabilities from initial concept to successful delivery and market leadership. Field Service Lightning is one of the fastest growing products at Salesforce. This role will be responsible for guiding the future of the asset service management for the Field Service Lightning product and disrupting an industry.Responsibilities:

  • Product Owner for the Field Service Lightning modules for Asset Lifecycle and Preventative Maintenance

  • Responsible for the end to end product life cycle. This includes: market needs, product vision and strategy, roadmap creation and communication, release planning, requirements gathering, functional specification all the way through to customer enablement and success.

  • Work very closely with development, QA, user experience, documentation and other product teams to execute the Salesforce product strategy for Field Service.

  • Leverage market analysis, competitive knowledge, and customer research to define product roadmap.

  • Engage directly with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes.

  • Translate customer requirements and use cases into functional designs. Guide a cross-functional team of designers, developers, quality engineers, and technical writers to build new features in an agile development methodology.

  • Perform the role of champion to promote and evangelize the product and new features with marketing, sales, support, professional services, partners and customers.

  • Present your product and roadmap to customer executives in our world-class executive briefing center.

  • Create compelling demos for internal and external use.

Required Skills:

  • High energy and passion for the job

  • Equivalent of 5+ years of product management or similar experience.

  • 3+ years of Asset related Field Service industry experience

  • Direct experience building enterprise grade field service or mobile workforce applications

  • Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.

  • Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions.

  • Business analysis and process knowledge in the customer service domain

  • Proven ability to create functional designs, wireframes, product demonstrations and proof of concepts for new product ideas and marketing events

  • Professionalism, dedication and ability to work in a collaborative team environment.

  • B.S. degree (Computer Science, MIS or related degree preferred)

Desired Skills and Experience:

  • Experience building and implementing customer service related applications.

  • Understanding and knowledge of one or more important industry verticals such as manufacturing, utilities, healthcare, public sector, telecommunications, and retail.

  • Demonstrated experience in an agile software development process.

  • Experience presenting to c-suite executives and handling sensitive customer escalations

  • Masters in Business Administration (MBA) degree

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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