Salesforce.com, Inc Director, Speaker Bureau in San Francisco, California
Job DetailsDirector, Speaker BureauDepartment Description:Are you passionate about Salesforce messaging and the people that evangelize our Salesforce Brand? This is an exciting opportunity to be a key player in launching and growing the Speaker Bureau for the Salesforce Innovation Center program. We are looking for a sharp, dynamic person who thrives in a fast-paced, collaborative environment.The Salesforce Innovation Center (SIC) is a highly valuable sales asset used to influence the company's most strategic opportunities. We deliver executive experiences that enable us to better understand our customers and map them to inspiring outcomes. The SIC is where we win the hearts and minds of senior executives, proving Salesforce is the obvious partner to help co-create their vision and guide them to achieve business success.The lifeblood of the SIC program relies on the strength and bench of our Discussion Leaders. The role of the Director, Speaker Bureau for the Salesforce Innovation Center is to establish the vision and strategy for the Speaker Bureau program, strengthening our relationships with our discussion leaders and ensuring a consistent experience in the SIC for both the Discussion Leader and the end customer. This person will also contribute to a team responsible for the creation and governance of the SIC content strategy, developing reusable content and immersive experiences that fuel executive engagements at our Innovation CentersYou will work closely with the SIC evangelists, speaker engagement specialists, strategists and content strategists to ensure a solution-oriented approach designed to highlight customer success and alleviate current pain point, resulting in a positive experience for speakers. You will identify gaps in our roster of speakers and content and cultivate new speakers so that the SIC has a deep bench for each topic and does not rely too heavily on particular individuals. You will develop and publish speaker guidelines and best practices and educate the the group on additional resources to help facilitate discussion. A mix of marketing, sales skills and sales coaching is required.Responsibilities:
Create, own and manage a scalable Speaker Bureau program for the SIC
Proactively provide programmatic ideas and direction to regional SICs to elevate the regional speaker bench and program
Assess HQ and regional speaker needs and SIC event patterns to identify synergies and opportunities for collaboration
Oversee the strategic direction of the following projects:
The development and launch of the SIC’s Speakers Bureau as a one-stop shop for colleagues
New speaker sourcing
Create a constructive feedback loop via customer surveys and Chatter group
Observe SIC Discussion Leaders during SIC briefings with the goal of ensuring that all speakers are leading compelling conversations with the customer goal in the forefront
Partner with Subject Matter Experts on positioning products in a manner conducive to a briefing environment
Promote and evangelize the SIC brand to the Discussion Leader community
Partner with the Content Strategy team in the maintenance, growth & improvement of our library of standard content
Proven track Record - 5+ years or relevant experience in public relations, enablement, executive coaching and/or speaker management
Successful leader – proven ability to set a vision, excite and lead cross-functional efforts in a diplomatic manner with political sensibility
Functional project management experience – strong track record of driving simultaneous projects and multiple initiatives from concept to completion
Background - Training in mixed-media presentation and discussion facilitation techniques
Strong facilitation skills – ability to balance conversation in mixed groups/perspectives, bravery to tell hard truths and effectively drive participants towards the 'north star'
High energy – works well under pressure, meets tight deadlines and regularly exceeds expectations
Superior customer service attitude – passion for delivering the best customer experience possible
Keen understanding of Salesforce – knowledge of corporate strategy, technology stack and sales processes
Creative and strategic thinker – experience in launching, implementing and measuring new, innovative ideas
Exceptional communicator – clear, effective and concise written and oral skills to all levels of the business.
Collaboration and Partnership - excellent at collaborating with many contributors
Solution-orientated – complex problem solver adaptable to change and shifting priorities with the upmost professionalism
Agile - comfortable bending between the strategic and tactical
Education – Bachelor’s degree required
General computer skills – knowledge of PowerPoint, Google Slides and Apple Keynote... bonus points for experience with quip!
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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!