Salesforce.com, Inc Director or Sr. Director, Product Management, Customer Data Platform_Marketing Cloud in San Francisco, California
Job CategoryProducts and Technology
Customer Data Platforms (CDPs) are the hottest trend in digital marketing. A CDP allows Marketing departments to aggregate customer data from many sources, create rich and dynamic customer profiles, and build marketing segments based on these profiles. Every CMO is demanding a CDP because it is the most strategic marketing asset. Industry analyst ResearchAndMarkets.com predicts that the CDP market will grow at 30% a year to $3.2B over the next 5 years. We believe that CDPs are the future of CRM. It's an enormous opportunity!We are looking for a passionate Product Manager that wants to be a part of defining the future of Marketing and CRM. The Salesforce CDP will be deeply integrated with the Salesforce Lightning Platform. The right candidate will have in-depth Salesforce Lightning Platform expertise of concepts such as metadata, AppBuilder, Custom Objects, the AppExchange, and Lightning Web Components. Experience with big data technology is a big plus.REASONS TO JOIN:
Impact - your work will be used by thousands of customers.
Technology - you willl be working with consumer-scale big data technology.
People - you will work with great people in engineering, user experience, research, data science, customer success and more. Learn from the best!
Broad Exposure - you’ll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products.
Learning - you will join a highly cross functional team who interact with all parts of the business every single week.
Culture - Salesforce is a great place to work where there’s open and honest communication with our Ohana culture.
Defining the data model, home page, and metadata for the Customer Data Platform.
Delivering the administration and setup experience for the Customer Data Platform.
Ownership for the CDP developer experience.
Collaborating with Lightning Platform R&D teams to drive necessary platform requirements and dependencies.
Knowledge sharing of the Lightning Platform design principals with other Marketing Cloud PMs.
Deliver resources to support adoption through various channels, training, trailhead, blogs, open source and internal proof of concepts.
Collaborate across multiple teams internally. These services have a high number of internal stakeholders with conflicting needs and require strong product leadership to ensure alignment, consistent design principles, and adoption from other teams.
Balance product vision with partner and customer feedback, prioritizing across a diverse set of inputs and constituents.
Engage with our partner and customer communities to drive customer enthusiasm and product adoption. Working closely with key customers to envision, plan and execute along with assigned architecture and consulting resources.
A deep understanding of the Salesforce Lightning Platform including metadata, custom objects & fields, APIs, AppExchange, Lightning Web Components, and Setup.
BS or MS in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles.
Minimum of 8 years’ experience in engineering or product management with expertise in enterprise / PaaS environments.
Proven ability to influence and coordinate cross-functional teams to execute against a plan.
Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others.
Excellent organization and communications skills, with experience communicating across groups with varying degrees of technical background.
Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations.
Marketing software experience or big data experience is a plus.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!