Salesforce.com, Inc Director, Higher Ed Industry Solutions (Data Architecture and Integration) - Salesforce.org in San Francisco, California
Help us change the world. Salesforce.org is focused on bringing about a world where technology and collaboration accelerate solutions to the world's biggest problems. To achieve this vision, we have built a social enterprise that delivers world class products and services on the Salesforce.com platform.
The Salesforce.org Industry Solutions team is responsible for driving industry product and solution strategy, creating industry-specific products and solutions to support customer success, and working with the partner ecosystem to extend the platform to meet specific requirements. The team works collaboratively across all Salesforce lines of business and supports all geographies, globally. We are looking for a talented and passionate Director, Higher Ed Industry Solutions, possessing a deep understanding of Higher Education market problems, common and emerging IT systems and data standards, as well as the extended partner ecosystem, to take a visionary, entrepreneurial approach to leading our vision for the Education Data Architecture by driving go-to-market strategy, execution, and positioning to help revolutionize the Higher Education market.
As a leading voice on the Industry Solutions team, this role will partner closely with Product Management, Product Development, Sales, Marketing, Alliances and Customer Success. With a solid understanding of Salesforce technologies and the Higher Ed market you will cultivate a variety of channels to gain and quantify market insight, define major market success themes, and drive higher education-specific product innovation in support of overall strategy and revenue targets.
Develop the Education Cloud integration and data architecture strategy, including the directional roadmap and how it works with and leverages partner integrations
Partner with Industry Solutions leads, Product Management, and Product Marketing to launch and execute integration and data architecture solutions and go-to-market initiatives
Lead conversations with sales teams including account executives and sales engineers to capture customer stories, lessons learned, critical product gaps, and architectural approaches addressing problems across the Education Cloud
Create a compelling vision and execute on both short-term and medium-term solutions from within current technology set which can meet current Higher Education needs and positively impact business objectives, including packaging, bundling, targeted/improved pricing strategies, and sales/marketing enhancements
Develop relationships with key Higher Education partners and customers to help inform decision making and provide advocacy for our solutions in-market
Provide content and thought leadership in the development of sales playbooks and sales enablement programs, and support enablement and sales activities across sales and sales engineering teams
Create messaging and positioning for Higher Education solutions across the student lifecycle, including positioning and solutions for existing Salesforce products as well as industry-specific products and partnerships
Work with sales, marketing, and solution engineering in developing content and content strategy for external messaging and development of marketing campaigns
Drive awareness around Higher Education Industry thought leadership, customer success, solutions, assets, partners and customer trailblazers
Represent Salesforce.org as a product expert at customer interactions, industry and corporate events, and through community sites such as the Power of Us Hub.
8+ years’ experience as a product manager for education technologies or related discipline
Demonstrated ability in launching and growing innovative solutions and products
Demonstrated knowledge of the Education Data Architecture, common Higher Ed systems (SIS, LMS), integration strategies and products (Mulesoft), and data standards (CEDS, IPEDS)
Strong working knowledge of blockchain concepts and emerging data standards
Understanding of Salesforce products, AppExchange partners, partner consulting capabilities and solutions, and other portfolio of capabilities that can be used to build out the Higher Education Industry Solutions portfolio
Strong management and business skills required, along with the ability to present to and collaborate with different levels of management including executive leadership
Highly organized, ability to coordinate activities to drive alignment and attainment of goals
Skillful in collaboration and diplomacy to ensure smooth working relationships across matrixed teams
Able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing process enhancement recommendations
Excellent team player able to work with virtual and global cross functional teams and lead through influence
Excellent written and oral communication skills. Comfortable and effective in small group and large group presentations. Experience and a proven track of participating in industry forums and critical sales cycles. Compelling and accurate writing ability
Passion for technology and its opportunity to better enable higher education. Flexible and adaptive
Up to 20% travel including occasional international travel required
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
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