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Salesforce.com, Inc Director, Data Strategy & Operations in San Francisco, California

Job CategoryProducts and Technology

Job Details

Director, Data Strategy & OperationsSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.The Director of Data Strategy & Operations will be a key member of a team with a passion for driving scale, effectiveness, standardization, and productivity using strategic leadership, data based problem solving, and process improvement methodologies.You will be responsible for identifying unstructured problems and opportunities, and lead the development of comprehensive strategies and solutions. The Director will need to lead enterprise wide data initiatives and partner with colleagues in Global Distribution Strategy & Operations and other teams from across the company to identify and implement organizational transformation that enables Salesforce to meet its strategic goals and continued growth.Specifically, you will effectively organize, lead, and facilitate cross-functional project teams, develop recommendations for innovating end-to-end enterprise processes and work closely with key senior leaders to effectively implement change. You will lead multiple projects in parallel and project manage the execution of recommendations by working closely with cross-functional partners to develop project strategies, identify business requirements, mitigate risk, develop and measure new process effectiveness, and iterate for continual refinement.You should have a proven record of innovation, project management, and strategic project delivery with experience at a top-tier management consulting company and/or at a fast-growing technology company. You should be comfortable operating in a fast paced, unstructured “start-up” style, team-oriented organizational structure while leading diverse stakeholder groups.Responsibilities:

+ + Identify enterprise wide improvement opportunities related to process or system based challenges.

  • Create business cases and develop strategic recommendations for senior executives.

  • Manage enterprise wide cross functional teams across multiple complex projects in parallel.

  • Lead multiple projects maintaining responsibility for project management, team leadership, data analysis, strategy development, implementation, training, and adoption.

  • Define, plan, launch, and drive strategic and operational process improvement initiatives using defined methodologies such as lean, six sigma.

  • Model, analyze, prioritize and improve processes using data driven decisions, and standardize processes where applicable.

  • Collaborate and innovate with teams across Salesforce, including Sales, Support, Legal, IT, HR, Finance, and Tech & Product.

  • Build capabilities in operational teams to ensure seamless transition of project execution and results.

  • Coach and mentor team members to ensure consistent team development and growth

  • Attention to Detail: #your favorite non-profit organization on your resume

Required skills and experience:

+ + Bachelor’s degree in an analytical field such as STEM, Business Administration, or Economics

  • 8+ years of related experience in management consulting, operations management, or similar position at a fast-growing technology company’

  • 5+ years of professional experience designing and managing cross-functional projects to drive efficiency and scale

  • Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment

  • Experience in strategic project planning and implementation including business requirement generation and process analysis & design

  • Strong leadership skills with experience in managing and developing cross functional teams

  • Experience in developing strong relationships with top senior executives to gain their sponsorship and partnership

  • Effective analytical, problem-solving and communication skills, with the ability to influence stakeholders, lead and partner across functions and teams

  • Ability to manage and prioritize competing priorities and projects

Preferred skills and experience:

+ + MBA or Master's degree in an analytical field

  • PMP Certified

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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