Salesforce.com, Inc Customer Success Manager - Quip in San Francisco, California
Job CategoryProgram/Project Management
The TeamQuip's mission is to deliver a world-class productivity platform that every user at every company enjoys using every day. The Customer Success team works to inspire the most innovative Enterprises to do more meaningful work using Quip.An ideal candidate will have experience building relationships with Enterprise customers, able to drive business outcomes and gracefully manage competing priorities. Members of the Proof of Concept team are consultative, collaboration thought leaders; hungry for that new challenge.The RoleAs a Success Manager on the Commercial team you will inspire a strategic portfolio on a new way of working. This role is based in San Francisco, CA and may require 25% travel.Your job is part Quip consultant, program manager, and collaboration coach. We take a multi-disciplinary approach to end user success and can naturally communicate with C-level executives, and your cross-functional partners. With a focus on delivering high-quality outcomes, approximately 60% of your time will be spent aligned to strategic account teams, and 40% of your time will be dedicated to new program creation and execution.A strong candidate will be proactive about problem solving, unafraid to ask questions and seek out answers, and thrive in a rapidly changing environment where one is responsible for design, execution and analysis. And as a customer advocate, you are deeply empathetic about others.Requirements & Experience
5+ years experience in Customer Success or a customer-facing role.
Strategic, analytical, naturally curious and can drive solutions from idea through execution.
An effective oral and written communicator who is comfortable navigating C-level conversations.
A diplomatic team player who is self sufficient and poised under pressure.
Adept at managing competing priorities.
Empathetic, and able to build trusting internal and external relationships.
Experience in user onboarding and analytics.
Experience working in Enterprise SaaS.
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!