, Inc Site Reliability Engineer (Canada) in Saint John, Canada

Job CategoryProducts and Technology

Job Details

Departmental Description:

Salesforce is seeking a systems engineer candidate to join the Infrastructure Engineering organization in one of our Canada locations. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a global team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.

When not fighting fires, the team is responsible for fire prevention through monitoring, automation, self-healing and resiliency initiatives. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.


  • Keep the customer facing services available at top performance by maintaining the constant health of the supporting systems.

  • Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management.

  • Ensuring that work carried out by the Site Reliability team is executed in such a way as to comply with the company’s internal compliance policy and directives.

  • Being available to discuss and resolve technical issues and escalations with other technical staff as required.

  • Participate in on-call rotation

  • Ability to operate in the high-pressure environment and troubleshoot complex issues quickly, while successfully handling multiple priorities.

  • Work to automate detection and resolution of recurring issues in the production environment.

  • Apply software development workflows to operational environments.

  • Measure everything, providing critical operational insight into our applications.

  • Partnering with application teams on new services/features and capacity planning per business needs.

  • Managing middleware services supporting the application platform (search & indexing, distributed messaging, caching).

Required Skills:

  • BS/BA Degree in Computer Science or equivalent industry experience(3-5 years in an Enterprise scale internet service engineering or support role)

  • Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)

  • Expertise in enterprise support of Linux systems with significant exposure to CentOS and Ubuntu Linux

  • Strong understanding of monitoring implementations and administration

  • Strong communication skills (written and oral)

  • Past experience in Incident Management and good understanding of ITIL service operations

  • Experience in working in a 24/7 team managing large data centers

  • Exposure to RDBMS and storage infrastructure

  • Experience with distributed search, messaging and caching systems

Preferred Qualifications:

  • Perl/Python scripting experience

  • Prior Chef/Puppet or automated deployment experience

  • Experience in supporting and maintaining monitoring systems

  • Experience supporting and troubleshooting relational databases and distributed platforms

  • Experience in supporting and maintaining Java applicationsSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” seven years in a row and #1 on the FORTUNE ‘100 Best Companies to Work For®’ List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.*LI-Y

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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!