Salesforce.com, Inc Engagement Manager - SF Core in Remote, Germany

Job CategoryCustomer Success Group

Job Details

Engagement Manager – SF Core

Location: Germany

Overview: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.

Profile and Performance:

  • Experience scoping strategic or MC projects

  • Delivers high-quality proposals that mitigate risks and achieve customer goals

  • Deep delivery leader, personally engaged on critical projects (25% of time)

  • Owns success of projects he/she has scoped

Responsibilities:

  • Own pre-sales activities such as visioning, scoping, SOW development and staffing while closely aligning with Success Partners.

  • Provide Internal Knowledge Transfer (IKT) & act as a Subject Matter Expert (SME) to the Delivery Team throughout the project, and engaging as needed to ensure Customer Success.

  • On selected accounts, provides oversight to the project team during the full lifecycle of the engagement.

  • Contribute to project deliverables and success as a billable resource (25% of time allocation)

  • Manage project and account-level escalations as required.

  • Nurture executive relationships during and post engagement to maintain Customer Satisfaction.

  • Leverage trusted advisor status within account to identify and close follow-on business.

Experience/Skills required:

  • 10+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services

  • 5+ years' managing C-level client relationships, including escalation resolution

  • 5+ years' enterprise-level project management experience

  • 5+ years' operating in a pre-sales environment, shaping and scoping large and complex implementation projects

  • 2+ years' experience as a technical and/or functional architect in a mid to large sized organization focused on CRM, Customer Engagement, or Digital Marketing

  • Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member.

*LI-Y

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!