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Salesforce.com, Inc Director, Technical Product Marketing, Service Delivery in Paris, France

Job CategoryProducts and Technology

Job Details

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Department Description:

Trusted customer success is our #1 value. Delivering the highest standard in system availability, performance, and security is our top priority. The Salesforce Trusted Infrastructure Product Marketing team works across products, technology, sales, services, marketing, finance, and legal to position and promote the world’s most trusted enterprise cloud. We deliver leading-edge positioning, compelling content, campaigns, thought leadership, and enablement to:

  • Build trust with prospects and customers during the sales lifecycle

  • Rebuild trust with customers who have experienced issues and incidents

Role Description:

The Salesforce Trusted Infrastructure Product Marketing team is looking for a technical product marketer who has in-depth knowledge of cloud-scale infrastructure architectures and is dynamic, creative, and has great interpersonal skills to help differentiate and grow our business. A big part of the job includes serving as the “subject matter expert” for the Salesforce Trusted Infrastructure. Your expertise will be applied to creating content that conveys our vision and strategy, understanding market needs and trends, and collaborating with sales and services to deliver innovative technical marketing programs to grow mind share and bookings. In this role, you will also leverage your product management skills to design and implement new capabilities to deliver transparent / consistent communications and deep incident retrospectives to customers at scale.

Position Responsibilities:

  • Evangelise Salesforce’s cloud computing infrastructure technology through scalable technical product marketing and communication programs

  • Develop compelling materials to market our innovation, infrastructure, architecture, roadmap, applications, processes, security, and reliability – across all Salesforce products, and in all geographies

  • Design and deliver new capabilities and features to deliver transparent / consistent communications and deep incident retrospectives to customers at scale

  • Create and prioritise a multi-release customer communications feature roadmap, in collaboration with customer success, sales, and engineering

  • Scale rebuilding trust programs across the company so every customer-facing employee can effectively deliver incident related communications to customers

  • Rebuild trust with customers by conducting customer outreaches related to service incidents

  • Represent Salesforce as an Infrastructure technical expert at customer interactions, industry and corporate events, and through community sites and social media

  • Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process.

  • Work closely with cross-functional teams to drive the business & product marketing strategy, then track, measure, and report against objectives

Requirements:

  • 6+ years experience in technical product marketing or product management for a high tech company (cloud experience preferred)

  • Experience in marketing and communicating core technologies and infrastructure to internal and external audiences

  • Proven ability to set a vision, excite and lead (directly and / or by influence) cross-functional multidisciplinary teams to achieve a product vision for customer communications

  • Experience and effective in high-stress, challenging customer situations (rebuilding trust scenarios with customers)

  • Strong affinity for metrics and a bias toward data-driven decision making

  • Hands-on ability to create a range of product marketing assets (presentations, web content, email campaigns, media, etc…)

  • Exceptional communication skills, including writing and executive presentations

  • Self-motivated individual capable of working in a face-paced, startup environment

Desired Skills and Experience:

  • Experience with Salesforce including Service Cloud, Marketing Cloud, reporting, and dashboards

  • MBA preferred

  • Core services / infrastructure product development experience

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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