Salesforce.com, Inc Business Outcomes Consultant (Senior Manager) Mulesoft EMEA in Paris, France
MuleSoft's phenomenal growth runs on our success at acquiring new customers. We are looking for strategic, sales-focused, and results-driven people to work on our most important accounts during the sales cycle. As a Business Outcomes Consultant, you will be paired with a Business Outcomes Technical Consultant to help drive new customer acquisition through the delivery of Business Outcomes Engagements. You will identify the customer’s current pain points, determine how MuleSoft can solve those pain points, and deliver/present a compelling case to senior executives that demonstrates how MuleSoft can enable them to drive to true business outcomes.
This highly visible role will enable you to be a part of the selling account team on the most important accounts at MuleSoft, build expertise in consultative selling, and engage senior executives on their most pressing issues. In addition, this role will be on the ground floor in helping to build a new critical function/capability at MuleSoft.
What you'll achieve:
Learn and be familiar with MuleSoft solutions, positioning, competition, and product suite; internalize MuleSoft customer business outcomes success stories and the existing best practices for conducting these business outcomes engagementsBegin executing business outcomes engagementsBe fully ramped, executing business outcomes engagements and providing support and expertise to account teams you are not directly working withWith a technical focus, recommend what the company would need to do to drive new customer acquisition12 months:
Own the full Business Outcomes Engagement (paired with the Business Outcomes Technical Consultant) at each priority prospect including scoping the approach, conducting the executive and team interviews, running workshops, and presenting the recommendations to the company executivesOwn a benchmark database to house both recommended and realized outcomes and work with customer success managers to gather realized outcomes to use as a basis for the recommendationsDevelop standard approaches to these engagements including process, interview guides, tools, and presentation templatesBe the expert and mentor to account teams; for accounts that require this work to be done by the account team (Account Executive and Solutions Consultant), provide training and expertise to help them be self-sufficient with a lighter weight version of these engagements
What you'll need to be successful:
extensive experience at a consulting firm post-business school
German OR French language skills requiredExceptional interpersonal skills, written skills, and presentation skillsProven track record of both engaging and challenging senior executives with a strong point of viewAbility to understand customer pain points, how to build recommendations/actions to solve those pain points, and how to measure the impactPrevious experience with open source solutions or with an annual subscription sales model is a plusWillingness to travel in order to spend significant time onsite with strategic customersSelf-starter with a strong track record of achievementExcited about immersing yourself in a customer’s business and connecting the dots to how MuleSoft can truly impact the businessEager to contribute beyond your role and help to build this function from the ground upPassionate about technology: a natural, credible evangelist who is experienced in translating that passion into business impact for customers
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