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Salesforce.com, Inc Senior Manager/Director, SRE Management, Einstein in Palo Alto, California

Job CategoryProducts and Technology

Job DetailsSenior Manager/Director, SRE Management, Einstein

The Einstein Platform democratizes AI and transforms the way our Salesforce Ohana builds trusted machine learning products - in days instead of months. It augments the Salesforce Platform with the ability to easily create, deploy, and manage predictive applications across all clouds. We achieve this vision by providing unified, opinionated, configuration-driven, and fully orchestrated machine learning APIs and customer-facing declarative interfaces. We are already producing over a billion predictions per day serving thousands of customers. We are looking for Engineering leaders to help us take us to the next level, and build a platform that scales to hundreds of thousands of customers, and billions of predictions per day.

The ideal candidate will be:

  • Technical - We don't expect you to be the most technical person on your team, but there is a pretty high minimum bar that you must pass to be useful to the team, and help influence the team to make the right technical decisions.

  • A Leader - You are a natural leader, who can mentor and coach engineers on the team to be able to handle bigger challenges, find fulfillment in their work, and execute on the product growth goals through collaboration to do the best work of their lives.

  • Experienced - The only way to learn people leadership, is by experience. We will need you to bring that experience. We want the best people who spend large portions of their time thinking about how to hire, motivate and retain the best.

Responsibilities:

  • Hire and retain a world-class team of engineers that helps scale the Einstein Platform to the next level

  • Create and enforce processes that ensure quality of work, and drive engineering excellence

  • Exhibit a customer-first mentality while making decisions, and be responsible and accountable for the output of the team

  • Partner with Product Managers, Architects, Engineers, and Data Scientists to understand customer requirements, and help translate requirements to working software

  • Contribute to the long-range plan, and help drive self service and microservices architectures for accelerating the use cases for machine learning throughout Salesforce

  • Own the technology and engineering for our AWS environments, Container Fabric, Embedded SRE SLA/SLI/SLO model, and improve our networking and security posture

  • Drive self service tooling and 100% infrastructure as code through the use of programming languages such as Golang, Python, and Terraform

  • Keep our systems secure and compliant for ISO, SOC, and HIPAA certifications

  • Maintain a high uptime and availability for our Global AWS Infrastructure

Core Qualifications:

  • BS, MS, or PhD in computer science or a related field, or equivalent work experience

  • 5+ years of hands-on experience with SRE engineering initiatives, cloud infrastructure architecture. and microservices container fabric architectures

  • 2+ years of experience as a people manager

  • Track record of leading highly impactful projects from conception to finish

  • Expertise in programming based languages (Python, Golang)

  • Expertise in Infrastructure as code (Chef, Puppet, Ansible, Terraform, Cloudformation)

  • Experience building or leading teams that have built self service tooling to enable developers to self serve.

  • Experience working in cloud computing such as AWS, GCP, or Azure

  • Experience building or leading teams that have built and run medium-large scale infrastructures

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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