Salesforce.com, Inc Sr. eCommerce Functional Consultant in New York, New York
Job CategoryCustomer Success Group
The Sr. eCommerce Functional Consultant / Architect / Business Analyst leads Salesforce Commerce Cloud projects and consulting engagements with our enterprise customers, partnering with key stakeholders to create compelling eCommerce visions while advising and executing on strategies to make best use of the Salesforce Commerce Cloud platform to meet the customer’s business goals.
This role serves as a hands-on trusted advisor to the customer, using strong interpersonal skills, functional and/or technical knowledge, eCommerce product knowledge, industry experience, consulting experience, and knowledge of the client’s business to deliver customer ROI.
The Sr. eCommerce Functional Consultant / Architect / Business Analyst is a strong presenter and facilitator, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving conversations necessary to execute business strategies. They are proficient at analysing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results.
This role interacts with both business and technical customer and partner teams to understand requirements, analyse information, and design comprehensive solutions on Salesforce Commerce Cloud. They also show a strong understanding of typical eCommerce business challenges faced by customers and common objectives.
The Sr. eCommerce Functional Consultant / Architect / Business Analyst contributes to eCommerce thought leadership and best practices - both internally in their Community and externally in the marketplace - and are advocates for change across the organization.
Assess client business requirements and work closely with Salesforce Technical Architects to provide long-term functional solutions based on Salesforce Commerce Cloud.
Lead Salesforce Commerce Cloud platform enablement boot camps for clients & partners.
Drive customer functional requirements and eCommerce best practices adoption.
Work closely with our partner organisations to support & enable their project implementation teams on functional best practices for Salesforce Commerce Cloud.
Author & review functional specification documentation for implementation project teams.
Help clients consistently meet/exceed their eCommerce goals and metrics
Deliver high client satisfaction (CSAT).
Contribute to eCommerce thought leadership at Salesforce.
Positively impact client renewals (when applicable).
Generate positive feedback from internal teams and leadership.
Show continued professional growth and development.
Preferred Qualifications and Skills:
Minimum of five (5) years in retail and B2C eCommerce experience in the areas of merchandising operations, information architecture, user experience design, systems integration and project management.
Bachelor's degree is required; MBA preferred.
Experience with Salesforce Commerce Cloud, Demandware, Hybris or other eCommerce product is required.
Proven results leading customer and / or partner success stories.
Good team player that can work effectively with peers across functions.
Excellent analytical skills and high aptitude with ability to learn quickly.
Ability to solve implementation challenges with a high degree of autonomy.
Adaptable to a fast-paced, dynamic work environment.
Excellent written and verbal communication skills, specifically in the area of technical writing and functional specification documentation.
Proficient knowledge of GSuite, PowerPoint, Excel, Visio and Word.
General working knowledge of many of the following business functions and / or concepts; demonstrable willingness and ability to rapidly learn and apply knowledge in these areas:
SaaS software and business models
Data Mapping and modeling
Information and integration architecture
eCommerce best practices (market-specific and global)
3rd party integrations
Search Engine Marketing (SEM) and Search Engine Optimization (SEO)
Multi-site architecture and management (domestic and international)
Merchandising and planning
Customer Relationship Management (CRM)
Analytics and eCommerce Key Performance Indicators (KPIs)
User experience design and usability
Order management, payment process and fraud
Fulfillment and logistics
Email, cross channel marketing and integration
Ability to travel (average 50%, may be higher or lower based on the client engagement).
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
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