Salesforce.com, Inc Engagement Manager, Mulesoft East Region in New York, New York

Job CategoryCustomer Success Group

Job DetailsJob Category

Customer Success Group

Job Details

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. Our Engagement Managers are essential to the growth of our Services business and play an essential role in growing our practice, and you will have ownership of our customers’ Services journey from pre-sales to go-live, while driving requirement gathering and SOW creation.

This is an extremely generalist role with an emphasis on services sales, but you will also help plan the customer’s high-level architecture and delivery approach while staying on as a point of escalation and account manager during delivery. Under MuleSoft’s co-sell model, you will collaborate deeply with our Sales and Customer Success teams.

What you’ll achieve:

3 months:

Complete MuleSoft product training and become an expert in our consulting methodologiesShadow other Engagement Managers both on and off customer sitesSpearhead engagement staffing and delivery excellence, as well as having full ownership of pipeline and forecastingEvangelise MuleSoft ability to deliver business outcomes and our delivery methodology

12 months:

Increase the average value of our Services projects through a continuous deepening collaboration with our sales team and customersContribute to enhance our delivery methodology and services practiceBe an integral part of hiring and mentoring new Engagement ManagersWhat you’ll need to be successful:

Project and account management--PMP and scrum certifications preferred Ability to operate in co-sell model, collaborate, and build relationships with Account ExecutivesTechnical and cognitive ability to scope and strategically plan engagementsStrong balance of collaborative and self-starter mentality; able to own your business while also working well within the teamStrong track record of selling services/solutions from a vendor into a variety of industries in a co-sale model and experience in leading the requirements gathering, scoping, and effort estimation exercise and delivery until go-liveProject/account management experienceUnderstanding of SI and general consultancy ecosystem and experience with Enterprise Integration technologiesProven ability to work complex sales cycles from start to finish in a team selling environmentExperience in creating outstanding responses to functional and technical elements of RFIs/RFPsTravel as required, approximately 40%-50%

Posting Statement

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Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!