Salesforce.com, Inc Site Reliability Engineer in Melbourne, Australia

Job CategoryProducts and Technology

Job Details

Departmental Description:Salesforce is seeking an engineering candidate to join the Site Reliability organization in our Melbourne office. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a global team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, in a follow-the-sun model, the Site Reliability team keeps the Salesforce cloud and our customers protected. As a member of the Site Reliability team, you will be responsible for the primary task of detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.Position Description:When not fighting fires, the team is responsible for fire prevention through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.

  • Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems.

  • Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management

  • Problem Management - populate in participate in RCAs and hand them off to the Global Solutions team

  • Ensuring that work carried out by the Site Reliability team is executed in such a way as to comply with the company’s internal compliance policy and directives

  • Being available to discuss and resolve technical issues and escalations with other technical staff as required

  • Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth

  • Identifying work opportunities and preparing or assisting with the preparation of technical proposals as required

  • Ability to operate in the high-pressure environment and troubleshoot complex issues quickly successfully handle multiple priorities

  • Work to automate detection and resolution of recurring issues in the production environment

Basic Requirements:

  • 3-5 years systems engineering experience in enterprise scale internet service engineering or support role

  • Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)

  • Experience in Windows administration

  • Strong understanding of monitoring implementations and administration

  • Strong communication skills (Written and Oral)

  • Past experience in Incident Management and a good understanding of ITIL service operations

  • Experience in working in a 24/7 team managing large data centers

Preferred Qualifications:

  • Experience in CLI enterprise support of Unix variants (Linux/Solaris/BSD)

  • Perl/Python/BASH scripting experience

  • Prior Chef/Puppet or automated deployment experience

  • Experience in supporting and maintaining a monitoring and alert systems

  • Experience supporting and troubleshooting relational databases and distributed platforms

  • Experience in supporting and maintaining Java applications

  • Experience in Docker orchestration and management.

  • Hands on experience configuring and managing AWS (Amazon Web Services), using the CLI/SDKs

  • Experience managing systems monitoring and alerts.

  • Experience with JVM optimization and Java server technologies like Tomcat or Jetty

Education:

  • MS in Computer Science or related field, or

  • BS in Computer Science plus relevant job-related experience

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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