Salesforce.com, Inc Sr. Director, EMEA Executive Briefing Centers in London, United Kingdom

Job CategoryMarketing

Job Details

Location: London

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

About the Role:

The Sr. Director, Executive Briefing Centers EMEA manages the Executive Briefing Center (EBC) team across EMEA, driving the brand experience and developing trusted relationships with executives, account teams & presenters, while delivering highly personalized and thought-leading executive briefings to customers and prospects at our facilities in London, Amsterdam, Paris and Munich. This position requires strong leadership, analytical, and organizational skills and the ability to communicate to business-critical organizations within Salesforce to ensure the success of the EBC program in a dynamic & fast-paced environment.

Responsibilities:

  • Manage highly visible, highly impactful EBC Program, a strategic sales tool, which helps accelerate customer relationships and deals.

  • Lead EBC team members to deliver a high volume of strategically engaged briefings in all our EBCs across EMEA, at our salesforce World Tour Events and at other regional events.

  • Lead the day-to-day business in our brand new EBC in London.

  • Main point of contact to ensure that our customers, executives and account teams experience a transformative, personalized experience in the EBC throughout the planning cycle and during briefings.

  • Augment Salesforce executive and EBC speaker excitement and participation in the program by providing a consistent, reliable, and high-end experience.

  • Partner with Sales, Product Marketing and SE teams to maintain highly customized, current and compelling content/demos, well prepped executives/speakers, and account team readiness.

  • Be the ‘face’ of the EBC.

  • Deliver EBC best practices to both customers and account teams.

  • Strategize with EBC Content Evangelist to continuously bring new processes and technology to life and make improvements to the customer journey.

  • Develop career progression plans with EBC team members.

  • Meet with IT EMEA on a weekly basis to ensure that we are delivering a seamless technology experience.

  • Recurrently report on EBC metrics to execs, using Salesforce dashboards and reporting.

  • Collaborate with global counterparts; share local best practices, and partner in globalizing the EBC program.

  • Stay current on EBC industry trends through ABPM, touring other EBCs, and meeting with other EBC leaders to ensure that we are always cutting edge.

  • Work closely with Real Estate to keep the EBC space up to date and ensure that they meet our day-to-day requirements and high customer expectations of being the most innovative company in the world.

  • Drive success metrics, feedback surveys, and reporting from across the EBC community to ensure the program supports expected Customer and Account team demand and delivers a state of the art experiences

Required Skills/Experience:

  • Ideal candidate has functional Sales/customer-facing experience and exposure to the Executive Briefing process.

  • Compelling track record of delivering customer success.

  • Excellent interpersonal skills to build trusted relationships across internal groups and management levels; ability to effectively lead a team of sales consultants.

  • Familiarity with Salesforce corporate strategy, Sales processes, technology strategy and competitive landscape.

  • Excellent presentation and writing skills; must be able to articulate EBC strategy, technology and product positioning.

  • Strong familiarity in using the Salesforce application, reports and dashboards.

  • Demonstrated project management and attention to detail with professionalism in demeanor; ability to think strategically and execute on tactics to drive impactful programs which advance the business.

  • Strong multi-tasking skills and ability to move forward and drive impact through ambiguity.

  • Strong program management skills, vendor/agency management experience, and budget management.

Experience:

  • Bachelor’s degree (B.S./B.A.) is required.

  • 10 years in Sales and/or Marketing is strongly preferred.

  • People management of 10+ member organization is ideal.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!