Salesforce.com, Inc Customer Architect - Technical Support, Mulesoft, UK in London, United Kingdom
Job CategoryProducts and Technology
Customer Architect - Technical Support, Mulesoft, UK
Location: Reading or London
MuleSoft’s Customer Support team is seeking an exceptionally talented contributor with a passion for researching complex technologies and a track record of high customer satisfaction to help team drive customer success with MuleSoft products. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers.
As an Integration and API Support Engineer, you’ll find yourself researching new technologies every day including Web Services, HTTP, JMS, and many types of Enterprise Software and Software-as-a-Service. This role will give you an opportunity to build expertise in numerous bleeding-edge technologies and to fast-track your career towards customer facing technical roles, and your successes will have impact across the company.
What you’ll achieve:
Hit the ground running, get to know the main Anypoint products, the support process and tools
Become familiar with the different cross-functional teams working with our prospects and customers and become a certified MuleSoft Developer
Expand your Anypoint products knowledge while addressing customer inquiries and triaging issues
Complete the Advance Anypoint Platform Developer training
Full member of our support team, capable in handling inquiries and problems of all MuleSoft Anypoint products, delivering outstanding service for MuleSoft customers, and completing your on-ramp process with an Anypoint Support Engineer certification
What you’ll need to be successful:
Bachelor’s degree in CS or equivalent industry experience
Understanding of Internet technologies and protocols such as HTTP and FTP
Experience in software development and concepts, including debugging (e.g. against Java APIs)
Experience with SOAP, REST and/or Web Services
Solid experience providing technical solutions development for enterprise software or hosted high-tech services using JEE and/or JSE framework
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!