Salesforce.com, Inc Analytics Consultant, EMEA (London) in London, United Kingdom
Job CategoryCustomer Success Group
Job DetailsAnalytics Consultant, EMEA (London)
Role in a nutshell?This is an entrepreneurial role where you'll work with top international brands throughout EMEA to create groundbreaking data and insight strategies which help our customers see maximum ROI. You'll also have access to one the richest data sets in the world, cutting-edge technology and a diverse customer list across EMEA. You will be a natural self-starter, be able to spot insight opportunity in vast, complex data sets and be a thought leader to our customers.Why join Salesforce?We were named #1 on the Fortune 100 Best Companies to work for in 2018 and we have a culture that is second to none. Our culture is based on the Hawaiian term ‘Ohana’ (Hawaiian for ‘family’) which means we all help each other and strive to improve the state of the world. We have generous benefits including free snacks and drinks in the office, monthly wellness benefit, generous holiday allowance, 7 days off per year to volunteer, education reimbursement program and many other things! We’re also the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.Why join the team?We’re a collaborative and social team and all chip in to help each other when required. Being a team player is absolutely essential.Full detail about the positionWe’re seeking an experienced Analytics Consultant to become part of the EMEA services team to drive maximum value and ROI for our customers. The consultant will work with a portfolio of cross-industry customers on complex, global enterprise brands and work directly with them in developing and implementing cutting-edge data strategies that leverage our technology.In this consultative position, you'll advise customers on building impactful data strategies whilst guiding them to take maximum advantage of their data analytics capabilities. You'll also enable customers to make data-driven decisions through statistical analysis, data mining and modelling, and develop deep insight for our customers. You’ll also be customer facing and often running workshops and delivering large scale presentations to clients. Internally, you’ll work collaboratively with other Analytics Consultants, Marketing Consultants, Design Consultant, Account Directors, Project Managers and Technolgy teams to deliver maximum program success for clients.Responsibilities
+ + Create powerful data insight and stories for our clients leveraging multiple data streams
Advanced data mining
Development of innovative analytical models that drive actionable insight and ultimately customer value
Drive data-driven decisions to optimise one-to-one marketing campaign performance for our clients
Continually demonstrate value and innovation to clients through impactful thought leadership
Collaborate with colleagues to drive insight and solutions for optimising the client's customer experience
Client presentations and running workshops for middle management through to senior executives
Achieve weekly billable utilisation target
+ + Minimum 5+ years experience in data analytics
3+ years SQL experience is mandatory; fluency in other programming languages advantageous
Experience with a statistical package such as R, MATLAB, SPSS, SAS, Stata etc.
Experience with data visualisation tools such as Tableau, Qlik etc.
Experience using Python
Statistical background and experience; machine learning experience would be advantageous
Experience with large data sets and complex databases
Strong consulting skills and background required
Degree educated (business analytics, operational research, computer science, mathematics, statistics etc.), ideally with a related postgraduate qualification
Strong knowledge of multi-channel marketing (Email, Mobile, Social, Web) and analytics within this context
Fantastic presentation skills: building engaging presentations, strong storytelling and effectively articulating your key message
Strong written and verbal communication skills, including onsite presentation experience to large groups and marketers
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!