Salesforce.com, Inc Systems Specialist II in Indianapolis, Indiana
Job CategoryProducts and Technology
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The IT Salesforce System Specialist is responsible for line of business support on complex Salesforce implementations. The System Specialist will be the primary technical and process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams that impact their end to end business process area of expertise. Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality. The successful candidate must be agile and able to support multiple priorities.
The Systems Specialist - Finance, will be responsible for managing a dynamic queue of support cases and projects related to back office Financial systems with an emphasis on Oracle eBusiness Suite. Working as a member of the Enterprise Application Services group, the specialist will be responsible for administering all aspects of the Oracle eBusiness solution and related integrations with Salesforce.com, Concur Travel & Expense, Tax Management (Sabrix), Purchasing (Coupa) and Professional Services Automation applications among others.
The successful candidate will have deep knowledge and experience administering Oracle Financials.
He or she will have demonstrated experience in managing support processes and resolving complex and technical cases, with a strong customer focus.
Should have proven expertise in building efficient business processes that improve end-user productivity while maintaining appropriate controls within a Sarbanes-Oxley compliant business environment.
Implement monitoring services to proactively identify issues
Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support
Bachelors/Masters degree in a relevant business or technical discipline.
6 - 8 years experience administering and supporting Oracle eBusiness Suite R12 and related integrations, with emphasis on the General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Asset, Purchasing and System Administration Modules.
Ability to use Oracle SQL plus, TOAD to analyze the underlying data in the tables.
Familiarity with the Record to Report, Source to Settle & Order to Cash business process lifecycles.
Familiarity with Accounting and Financial Processes.
Demonstrated ability to build and execute efficient business processes and methodologies.
Strong analytical and Communication skills.
Ability to learn and adapt quickly in a dynamic environment.
Familiarity with Revenue Management Systems (Revpro application knowledge is a plus)
Knowledge of on-demand CRM and platform technologies and their integrations to ERP systems.
Ability to support FTP and API integrations.
Familiarity and experience working in and building processes for a Sarbanes-Oxley compliant business.
Demonstrated ability to manage a portfolio of projects with competing deadlines and resource requirements.
Ability to articulate and document customer business requirements including workflow diagrams and how data flows through systems.
Familiarity with Software Release Management principles and methodology including Adaptive Delivery Methodology (ADM).
Familiarity with change management principles.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!