Salesforce.com, Inc Supervisor, Workplace Services in Indianapolis, Indiana
Job CategoryFinance and Operations
About Salesforce:Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Description:The Guest Services team is responsible for delivering the Salesforce Guest Experience by creating outstanding first impressions for our visitors and internal partners. As a Supervisor, Guest Experience you will report directly to the Regional Manager, own special projects, and assist with day-to-day Welcome Desk operations. The Supervisor will oversee the Guest Services Ambassadors to ensure a seamless execution of Guest Experience in all 3 of our Indy locations.
Responsibilities (not limited to):
Oversee a team of Full time and contract Guest Services Ambassadors Approve timesheets, time-off requests and time away requests Supervise Welcome Desk operations, including up to 20 hours per week ofhands-on desk time. Identify areas of opportunity for the overall Guest Services team Focus on the growth and career path of the Guest Services team Execute on initiatives from start to finish. Respond promptly to employee tickets/requests, and quickly respond toemployee needs in person, via phone, email, or our internal social network Grow our internal employee knowledge base Contribute new ideas to engage and empower the team; help establish andensure adherence to workflows designed to improve productivity, efficiency, andmeasure on delivery. Establish productive and cooperative working relationships with all GuestServices Ambassadors, direct management, and key partners and stakeholders Act as a liaison between Guest Services and key stakeholders to drive results and enhance partnerships across campus. Collaborate strategically with Regional Manager on team compensation, meritincreases, and promotions Collaborate with the global Workplace Services team to develop and implementimprovements to customer experience and team efficiency Ensure timely completion of necessary administrative duties Assist Regional Manager with special projects as needed
Supervisor, Guest Services – Indianapolis
Bachelor's degree strongly preferred 5+ years experience in a related role, including people manager experience ofentry-level employees and a proven track record of employee engagement &development High-end hospitality background a plus Passion for anticipating needs and exceeding expectations, and provenexperience delivering best-in-class customer service Comfortable being flexible and working in a fast-paced, deadline-drivenenvironment where priorities change frequently A proactive self-starter with excellent independent, decision-making capabilities(including knowing when to delegate) and a solution-orientated, can-do attitude(knowing when to jump in) Exceptional interpersonal and written communication skills Proficiency with the Microsoft Office Suite and Google Apps. Must be willing/able to learn, use, and promote team adoption of our internalSalesforce.com software application and tools to respond to and managecustomer inquiries/requests
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!