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Salesforce.com, Inc Pardot Success Agent (Tier 2) in Indianapolis, Indiana

Job CategoryCustomer Success Group

Job Details

Pardot is hiring experienced and genuine humans to join our fast-paced Technical Support Team. You’ll be the first to volunteer when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.The perfect candidate will love working within a high volume technical support queue, be an outstanding and friendly communicator (written and verbal), and will be proactive about investigating intricate or technical concepts and helping others do the same.You have a natural curiosity and love of solving puzzles, and are a real team-player who thrives in a collaborative environment.Responsibilities:

  • Research and respond to a wide range of technical support requests from our growing client base through email and phone support

  • Work through technical troubleshooting, sometimes during high pressure situations

  • Develop creative strategies with clients to find solutions to their marketing automation quandaries

  • Help identify trending customer issues or bugs and escalate as appropriate to our engineering teams

  • Keep the customer at the focus of everything you do and leave our customers feeling exceptional

  • Stay up-to-date with regular feature releases and figure out what our documentation is missing

  • Be proactive with your own Salesforce journey

Requirements:

  • Preferably 2 years of technical support experience or other customer service facing roles

  • Experience working in a high volume ticketing queue

  • General knowledge in web technologies

  • HTML / CSS experience a plus, but not required

  • Salesforce CRM experience preferred, but not required

  • Excellent communication skills, particularly with technical subjects

  • Relationship building skills

  • Proactive, with a strong attention to detail and organization

  • Located in Indianapolis/San Francisco/Portland/Atlanta

  • Not afraid to be yourself!

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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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