Salesforce.com, Inc Pardot Success Agent (Tier 2) in Indianapolis, Indiana
Job CategoryCustomer Success Group
Pardot is hiring experienced and genuine humans to join our fast-paced Technical Support Team. You’ll be the first to volunteer when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.The perfect candidate will love working within a high volume technical support queue, be an outstanding and friendly communicator (written and verbal), and will be proactive about investigating intricate or technical concepts and helping others do the same.You have a natural curiosity and love of solving puzzles, and are a real team-player who thrives in a collaborative environment.Responsibilities:
Research and respond to a wide range of technical support requests from our growing client base through email and phone support
Work through technical troubleshooting, sometimes during high pressure situations
Develop creative strategies with clients to find solutions to their marketing automation quandaries
Help identify trending customer issues or bugs and escalate as appropriate to our engineering teams
Keep the customer at the focus of everything you do and leave our customers feeling exceptional
Stay up-to-date with regular feature releases and figure out what our documentation is missing
Be proactive with your own Salesforce journey
Preferably 2 years of technical support experience or other customer service facing roles
Experience working in a high volume ticketing queue
General knowledge in web technologies
HTML / CSS experience a plus, but not required
Salesforce CRM experience preferred, but not required
Excellent communication skills, particularly with technical subjects
Relationship building skills
Proactive, with a strong attention to detail and organization
Located in Indianapolis/San Francisco/Portland/Atlanta
Not afraid to be yourself!
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