Salesforce.com, Inc Business Analyst / Product Configuration Specialist in Indianapolis, Indiana

Job CategoryFinance and Operations

Job Details

Business Analyst/Product Configuration Specialist

The Global Sales Operations Strategy and Enablement team is responsible for all operational aspects of the Global Sales Operations group, including metrics, data analytics, process and project management, systems, communication and training, and policies. The primary responsibility of this role will be to deliver service for ExactTarget and Commerce Cloud business in a timely fashion, work with IT to automate and improve the process, and triage issues/escalations from Sales and Support for Salesforce customers pertaining to access to service. The role will report to the Manager of the Global SOPs Strategy and Enablement team within Revenue Operations. Salesforce is a fast-paced environment and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work.Responsibilities:

  • Monitor transactions via dashboards and reports in Salesforce.com

  • Configure New Client accounts and enable functionality for customer consumption

  • Monitor automated upsells, renewals, and attrition and execute necessary corrections

  • Review contracts to ensure proper product packaging and bundling

  • Handle support escalations related to account configuration via case & email

  • Execute and Maintain Manual Entitlement Loads

  • Attention to Detail: # your favorite non-profit organization on your resume

Skills/Experience:

  • Bachelors’ degree

  • Experience with Salesforce. Extensive experience not necessary, but some experience is recommended

  • less than 5 years relevant work experience

  • Detail oriented

  • Excellent Time management skills

  • Ability to prioritize and organize workload, especially during high volume

  • Strong communication skills with focus on customer service

  • Technical aptitude for web based systems

  • Knowledge of MS Office Suit

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!