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Salesforce.com, Inc Tier II Support Agent / Analyst in Hyderabad, India

Job CategoryCustomer Success Group

Job DetailsAbout Organization:

Salesforce.com transformed the enterprise software market with cloud computing. Founded in 1999, salesforce.com is the enterprise cloud computing company that is leading customers in their transformation to become social enterprises. Based on Salesforce.com's real-time, multitenant architecture, the company's platform and application services give customers the tools to create a true social front office and revolutionize the way they sell, service, market, collaborate, work, and innovate. Our employer awards include Forbes Most Innovative Company 4 straight years running. We're also one of the "Best Places to Work" (FORTUNE) #2. If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.

Job Summary:

We are seeking an experienced Analyst to support the Hyderabad Success Center, CSG(Customer Success Group) organization to help with data analytics, forecasting, reporting, responding to requests for data and in ensuring data integrity between multiple data-sets. This critical role will deliver the business analysis and reporting necessary for the organization to reach its goals and objectives. You will work directly with Leadership teams to understand and deliver key reporting and recommend enhancements to optimize visibility and results for the Success Center. The scope of the role will also include analysis, reporting, and creation of executive level presentations for our Weekly / Monthly / Unplanned Business reviews, as needed.As a part of Program Management team, the incumbent will also work on initiatives run from/by the VP, CSG office and thus will be a core team member in end-to-end execution of several events and projects - of both strategic and tactical nature. The responsibilities will include:

  • Creating and presenting executive reports and data analysis in a clear and concise manner

  • Analyzing business health and key performance indicators/metrics to proactively highlight any red flags

  • Build, maintain, update and optimize critical dashboards and assist in developing executive-level presentations providing concise analyses of critical statistics

  • Performing analysis to help guide business decision making. Understand trends in data and highlight this to management.

  • Develop executive briefings based on analyses. Assisting in developing and delivering presentations for senior executives.

  • Work on several organization-wide initiatives cutting across teams and shifts on employee management, development, engagement, and communications

  • Coordinate internal and external meetings including but not limited to team meetings, full staff meetings, all hands meetings, all manager meetings, etc.

  • Effectively interface with employees from other groups within Salesforce and senior executives inside and outside the company.

  • Organize, prioritize and coordinate multiple work activities with the ability to meet deadlines.

  • Support business teams in across all regions - AMER / EMEA / APAC

Required Skills/Experience:

  • Have a Bachelors Degree with 5-7 years of experience in similar roles

  • Strong analytical skills. Adept at integrating disparate information, comfortable in working with large amounts of data.

  • Excel at extracting insights from data and devising how to effectively communicate to executive audiences

  • Organize, prioritize and coordinate multiple work activities with the ability to meet deadlines.

  • Strong teamwork skills, and a strong ability to offer suggestions and improvements to process and work effectively across a range of personalities.

  • Agility and flexibility in response to changing priorities and needs.

  • Experience in building and creating reports and dashboards in Salesforce platform.

  • Strong ability to distill data analysis, insight, and other key findings into executive level PowerPoint briefings.

  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management.

  • Demonstrated ability to be productive with minimal supervision. Must be results oriented and able to move forward without complete information.

  • Support business teams in across all regions - AMER / EMEA / APAC

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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